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Sr Mgr, Seller Risk Programs & Planning in Scottsdale at PayPal

Date Posted: 10/20/2020

Job Snapshot

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 325 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Senior Manager of Seller Risk Strategy will lead a team who works with different business units and will be responsible for executing and managing the following areas across the organization. Organizing programs and activities in accordance with the mission and goals of the organization. Developing new programs to support the strategic direction of the organization. Creating and managing long-term goals. Developing a budget and operating plan for the program.


  • Partner with the business units manage all programs and go to market for solutions and changes in risk process or policy which require controls and issues
  • Engage cross-functionally stakeholders and build relationships at various levels of the organization to effectively identify and manage programs which require specific specialized seller risk insight both in relation to strategy and operations. 
  • Document and maintain business processes and corresponding controls, procedures as it related to output of work generated view new solutions or by changes in solutions which madidate a requirement to update or develop new operating procedures for partners and stakeholder organizations.
  • Follow change management protocols as they are rolled out for products, initiatives, processes and regulations
  • Manage issues for the BU ensuring all issues are identified, recorded and addressed in timely manner
  • Work with Conduct and perform root cause analysis for issues identified
  • Partner closely with VP’s and exec staff and run and facilitate monthly review sessions, talent reviews, strategy sessions and facilitate the duties as coordinator for the seller strategy team. 
  • Identify and develop or coordinate where necessary the new training programs focused on SRS related needs based on findings that require new or refresh training needs. This includes Strategy, Execution or operations.
  • Manage and track all issues/findings to ensure appropriate functional stakeholders and business owners are engaged in defining the issues and management plans
  • Provide on-going status tracking and ensure management action plans are closed out in a timely manner
  • People Management: lead and mentor a team of Risk experts who perform the various program related activities. Develop reporting and KPI dashboard to measure performance and goals for your team
  • Develop, manage and generate insights provide transparency and visibility to trends, issues and control status for the Customer Experience business units supported. This will include coordination of customer experience lab based of finding form the solutions team as well as test which the MLA team may have performed.
  • Provide analysis and insights to key trends, risks and issues to management during conversations related to specific programs being managed.
  • Support special projects and initiatives: special projects vary from strategic initiatives to day-to-day operations. Support needs will vary by project and will require strong SRS related problem-solving skills, excellent written and verbal communications, and ability to multi-task and prioritize effectively.


  • MS/MBA degree or equivalent or 12+ years relevant experience in payment industry, financial services, management consulting firms and/or project management or 15+ years related experience if without MS/MBA degree. 8+ years supervisory experience
  • Basic Qualifications
  • 8-10 + years of proven experience identifying/evaluating/managing risk and collaborating to drive issue resolution in partnership with key stakeholders
  • Knowledge, Skills, & Responsibilities
  • Must be detail-oriented, conscientious, thorough and accurate
  • Must be self-motivated
  • Must be able to step back and analyze at a broader level, while still being detailed oriented, conscientious, thorough and accurate
  • Strong interpersonal skills, diplomacy, and client service-oriented attitude and mindset
  • Proven ability to work effectively cross functional.
  • Ability to work globally and cross-functionally and lead change in a fast-paced environment
  • Proven ability to function well independently as well as in a team
  • Be comfortable in a fast paced and dynamic environment with a high degree of accuracy
  • Comfortable working in a fluid environment where roles and responsibilities are still evolving
  • Good project management and reporting skills
  • Ability to prioritize deliverables and projects to meet timelines efficiently, to adapt to changes in priorities quickly and manage multiple initiatives simultaneously to drive projects to completion and deliver quality materials under tight deadlines
  • Ability to facilitate group discussions and run meetings
  • Ability to handle multiple projects under pressure
  • Well-developed sense of urgency and follow through
  • Ability to resolve complex issues and settle disputes equitably
  • Ability to determine when to escalate to management and identify the right stakeholders for decision making

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at