Sr Mgr Marketing Transformation, People in San Jose at PayPal

Date Posted: 12/21/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal At PayPal, we believe in the power of democratizing economic access and participation for everyone. We are driven by this purpose, and we uphold our cultural values of collaboration, innovation, wellness and inclusion as our guide for making decisions and conducting business every day. Today, as the payments and FinTech industry continues to grow, PayPal is well-positioned to have unprecedented impact at scale. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Available in more than 200 markets around the world, the PayPal platform, is only getting started in its quest to unleash the power of economic access for customers and merchants alike. Be a founding member of the new Marketing organization at PayPal. In early 2019, Marketing began new chapter and assumed an unprecedented role as a driver of growth and brand purpose. Our CMO architected a new marketing model in service of PayPal’s vision, creating a moment of incredible opportunity for the entrepreneurial Marketer with a combination of ingenuity, capability, and grit. This is for someone who loves a challenge, wants to be stretched and who plays to win. With a new model and a new mandate, today’s Marketing org is still transforming—you would be joining as a co-author, drafting the way forward every day. Especially at this pivotal moment, a successful candidate thrives in ambiguity, and craves to shape the function they sit in. The Job As part of the newly formed Marketing Transformation team charged with activating a world-class marketing model at PayPal, the Sr Manager Marketing Transformation, People Programs has the unique opportunity to take a front seat in this large-scale organizational change, leading broad, cross-organization programs that will accelerate the our transformation to the new model. This is a critical role that will influence beyond marketing, as we transform together with product and sales, and will require you to explore innovative approaches change management in order to creatively message our purpose and inspire our marketers to do the best work of their lives. Reporting to the Head of Marketing Transformation, you will bring deep marketing communications experience, and team and interpersonal development experience to manage a broad array of programs focused on the humanistic side of the new ways of working in our diverse, global marketing community and the PayPal organization at large. Objectives will range from building the messaging rails in the organization to developing and managing employee engagement programs, advocating certain behaviors through an inspirational narrative to coordinating training and education programs. Your aim will be to improve employee engagement and create the environment for productivity by providing clarity around Marketing commercial objectives, our vision and strategy, and career trajectory within the organization. Because change management requires a broad use of levers, this role will also be pivotal in habituating the behaviors which models the culture we want to enable. For a seasoned marketing professional whose comfort zone is leading a wide scope of programs, this role offers the opportunity to create something new and work in an entrepreneurial environment yet be part of a fast-growing company with an established brand.

PayPal Marketing Transformation – Sr Manager Marketing Transformation, People Programs

Location: San Jose, California.

Key Responsibilities

  • Leads the strategic planning and execution of a wide array of programs which further the adoption of the structure, processes, tools and culture of our new marketing model
  • Partner closely with corporate Learning & Organizational Development office to disseminate corporate learning and career development resources and also build marketing-specific learning programs and assets for our organization
  • Manage a variety of employee engagement programs, enhancing the cross-pollination of ideas and cultures across our global offices
  • Defines messaging objectives for the marketing transformation and will measure progress towards those objectives
  • Leverages multiple marketing channels internally to meet organization change objectives, adjusting different channel levers to meet our marketers in the spaces in which they operate whether through podcasts, Slack communities, websites or workspace environmental assets
  • Upstand and manage a network of change-management ambassadors in our global marketing offices
  • Capture and tell stories that reinforce our core behaviors and illustrate adoption of new practices
  • Partner closely with our Internal Communications, Sales transformation and Product transformation teams to facilitate the engagement of marketing transformation with those functions

Top Skills You Possess

  • Entrepreneurial self-starter with a growth mind-set who challenges traditional methods. Has a passion for change management
  • Superlative written and verbal skills as well as excellent presentation skills
  • Outcome-driven, with commercial acumen deep understanding of marketing practices
  • A passion for personal development, having managed and built a high-performing team
  • Strong influencer who exercises empathetic listening and can translate feedback into targeted programs
  • An assertive leader who is action oriented, goal driven, decisive, self-assured and daring
  • Detail oriented, responsible for implementation with strong process definition
  • Natural collaborator and team player with an understanding of what drives a culture and vision
  • Well-versed with C-level executives


  • You have 12-15+ years of wide-ranging marketing communication experience
  • Agency experience a plus
  • You have played a key role with organizational change or transformation
  • BA/BS is required, MBA preferred

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



  1. Business Development Jobs
  2. Account Manager Jobs