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SR. Manager, Reputation Risk Management in Shanghai at PayPal

Date Posted: 7/17/2020

Job Snapshot

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Seeking a Manager to join our Reputation Risk Management team in China.

The Reputation Risk Management team is a specialist group within the Corporate Affairs function which is dedicated to defending and advancing PayPal’s reputation as a mission-driven company. The Reputation Risk Management team is responsible for the company’s crisis communications and issues management, including legal, regulatory, employee and policy matters.

This role will support Reputation Risk Management in China at a time when the company is rapidly expanding in the region. The Reputation Risk Manager will report into the Senior Manager in Singapore and collaborate closely with the rest of the team based in Europe and North America. The Reputation Risk Manager will build strong working relationships across the company, collaborating with several other departments including Legal, Government Relations, Human Resources, External Communications, Employee Communications, Risk and Compliance, and Customer Operations.

The Reputation Risk Team operates on the front lines for the company, engaging with media and influencers on sensitive and challenging topics; and behind-the-scenes forming cross-functional partnerships to navigate and tackle complex issues.

The candidate must have an analytical mind with excellent attention to detail; be solutions-oriented; adept at multi-tasking in a fast-paced environment; and calm under pressure. The candidate will be a resourceful and tenacious individual who takes the initiative, as well as a patient team player who can accommodate different working styles and cultures.

We are seeking someone with strong media relations in China.

The nature of the work means the candidate may need to work beyond the typical business hours when needed. Occasional business travel may also be required.

Key Responsibilities

  • Work closely with Corporate Affairs colleagues to manage Reputation Risk in China.
  • Be a trusted advisor to internal stakeholders on reputation matters.
  • Contribute to and manage media relations, issues management, crisis communications, content creation, and employee communications.
  • Execute proactive and reactive media relation on a range of high-profile topics and issues – encompass a passion for media relations.
  • Collaborate with and manage partner agencies in China.
  • Serve as a key member of PayPal’s crisis and issues management team – playing a role in developing of strategy and hands on execution as events unfold.  Help to maintain select company communications plans, protocols, and messaging.

Minimum Requirements

  • Minimum 8 years’ experience working in an agency, corporate and/or media environment.
  • Exceptional English language writing skills.
  • Experience briefing media directly on corporate/ reputation matters.
  • Experience in managing multiple stakeholders 
  • Extensive understanding and knowledge of media landscapes in China.
  • Experience of project managing campaigns with short and long-term goals.

Preferred Experience/ Skills

  • Experience of working in a multi-market communications role in a global, technology or financial services company.
  • Understanding and knowledge of government and regulatory landscape in China relevant to PayPal.
  • Demonstration of strong analytical skills.
  • Multi-lingual.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at