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Manager Inside Sales in Chandler at PayPal

Date Posted: 9/5/2020

Job Snapshot

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Overall Objectives: • Responsible for leading execution of Inside Sales strategies that drive PayPal’s corporate objectives and commercial growth strategies across the >$250K merchant mid-market space. • Provide leadership, ensure sales execution and resource stewardship to Inside team to maximize sales performance and ROI • KPIs: Acquisition, product launch, revenue, operational efficiency

    Key responsibilities include:

    • Achieving the sales team’s targets and productivity targets. KPIs include revenue attainment customer acquisition, product launch and operational efficiency.
    • Create an environment and culture within the department which supports year on year increases in performance
    • Build and foster a creative, innovative approach to sales while ensuring compliance with all relevant legal and regulatory requirements
    • Demonstrate a clear understanding of daily, weekly and monthly contractual performance levels across each KPI, showing understanding of any weak area and having clear action plans in place to overcome
    • Responsible for forecasting, reporting, quota assignments/rollout, and other operational aspects of sales process. Optimizing, managing and operationally implementing PayPal’s business development and sales strategy.
    • Leading, coaching, training, mentoring and monitoring the sales team so they achieve personal targets and ultimately, team targets
    • Work closely with direct reports to produce clear development plans for all, aimed at increasing performance levels and building successful succession planning
    • Operational and disciplinary management of the Inside Sales Team
    • Maintain sales staff by recruiting, on boarding, and training employees in conjunction with PayPal Training Department, perform employee reviews and evaluations.
    • Work with peer managers to leverage best practices and provide consistent coaching on sales and operational excellence to drive target achievement.
    • Conduct one to ones with the direct reports to review results versus targets set and set action plans if required.


    • Proven track record of meeting or exceeding sales revenue goals and productivity metrics.
    • Experience of working in an Inbound & Outbound Telesales business to business solution selling environment as a leader, with evidence of coaching, developing and motivating staff
    • A hands-on-mentality and excellent people management skills, capable of inspiring people with your drive, energy and enthusiasm. Following a clear vision and strategy you communicate and lead with a dynamic and convincing attitude.
    • Strong leadership skills and strong in execution, results driven and proven track record of holding teams accountable for end results
    • The person in this position will need to build strong relationships with other departments in order to accomplish tasks and achieve goals. The ability to build relationships across key stakeholders is critical.
    • Maintain a level of teamwork by incorporating a positive attitude, being supportive in words and actions, embodying the core values of PayPal, and communicating with all levels both within the existing team & anyone outside the direct reporting structure.
    • Demonstrated ability to perform well in a dynamic, rapidly changing environment. Maintain high level of job discretion. Performance is evaluated against the ability to make judgment calls, the ability to make sound decision, a desire to make decisions, displaying a heightened level of accountability, demonstrating a sense of responsibility, confidentiality and professionalism.
    • Maintain acceptable level of commitment which includes more than just showing up for work, more than just performing expectations, seeking out additional responsibilities. Volunteering for special projects, identifying oneself as a go-to individual, flexibility with change and a passion for the product and company.
    • Fluent English speaker
    • Proven track record of B2B sales
    • 5+ years of sales experience
    • 2+ years of leadership experience


    • High School diploma or equivalent

    Additional skill requirements:

    • Proven track record of operational excellence driving P&L
    • Ability to “see past the numbers” and apply creative concepts to devise solutions
    • Demonstrated record of executing against goals with a true executive mindset (e.g., builds a disciplined environment, knows when to get in the details vs. delegate)
    • Operates with a high sense of urgency and ability to lead multiple projects simultaneously

    We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

    PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at