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Sr Manager, Global Professional Svcs in Singapore - Temasek Blvd at PayPal

Date Posted: 8/26/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

We are currently seeking a Senior Manager to lead South East Asia to join our Global Professional Services (GPS) team focusing on our PayPal South East Asia Business. This role is based in our Singapore office and requires ~10% travel. As an outstanding customer facing technical leader you will lead PayPal’s GPS team servicing South East Asia. Forming partnerships with commercial and operational counterparts, you will have responsibility proactively driving best in class servicing and implementation of the PayPal platform to ensure world-class commerce experiences and fuel merchant growth. Together withyour teams, you will ensure any production technical issues are resolved promptly. We are seeking a dynamic leader with fast innovative thinking skills, exceptional customer focus and solid business acumen.The ideal candidate is a motivated self-learner, passionate about problem solving and dedicated to our merchant’s success. Agility is a key attribute for the position and embodying a desire to be a Customer and Merchant Champion.

Leadership Responsibilities:

  • Lead the GPS South East Asia group, forming strategies that champion integration and servicing but remaining sensitive to the broader PayPal Integration model. Build/hire and retain strong and innovative engineers in the team.
  • Provide visible people leadership, promoting the succession and development of PayPal’s best talent in line with its people values. Support Solution engineers, Integration engineers and Technical Account Managers issues escalation and clear roadblocks on their behalf.
  • Target, track and report team performance. Use multiple sources of data to refine execution and resourcing plans to reflect business priorities. Ensure support contacts are resolved in accordance to service levels and commitments.
  • Champion ‘best in process’ and efficiencies by challenging the status quo and introducing new and scalable approaches across the team. 
  • Develop strong working synergies across all PayPal functions, peers and stakeholders to champion, and drive, the merchant experience. 

Job Requirements:

•       Significant experience of working in customer facing technical teams and partnering with a sales organisation. Can demonstrate strength in driving business results through influence and motivating reports.

•       Strong technical background with 7+ years of work experience in technical delivery / solutioning, product development or technical support roles. 

•       Fosters an environment that owns and solves complex technical challenges for the most important and demanding customer base.

•       Proven ability to manage and influence stakeholders at multiple levels, across different functions and locations. Navigates organizational boundaries and cultures to execute for their customers.

•       Customer focused and change agent with detailed understanding of how to inspire teams to create innovative, customer driven servicing solutions and the critical commercial value this provides. 

•       Passion to secure, retain and develop talent.

•       Inspirational Coach. Willingness to share expertise and formally introduce new methodologies to drive efficiencies. 

•       Strong written and verbal communication skills in Japanese and English.

Preferred Qualifications:

•       Bachelor’s with 7+ years of experience or Master’s degree preferred. 

•       Experience in solution engineering or Technical management preferred. 

•       Working knowledge of web technologies including JavaScript, HTTP, HTML, JSON, etc. 

•       Expert with Web Services and experience in e-commerce software including shopping carts and related tools.

•       Strong business acumen of payment processing and gateways is a plus

•       Ability to work and collaborate in a global and remote environment

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at