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Sr. Manager GCO M&A Integration in San Jose at PayPal

Date Posted: 3/11/2020

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

This is a complex program management role within Global Customer Operations Operational Readiness team, responsible for ensuring Global Customer Operations supports the realization of the strategic vision promised to our Board of Directors when we acquire a company. In this role, you’ll serve as the main GCO point of contact for our M&A IMO organization and lead all M&A Integration activities for GCO including planning, executing due diligence, impact evaluation, execution of necessary changes within GCO and effectively communicate across all levels within PayPal and the acquired companies.


  • Proven leader who learns quickly, can deal with ambiguity and thrives in a fast-paced cross functional environment
  • Experience leading M&A integration efforts, including due diligence, planning and execution
  • Proficient in project and program management principles, processes, tools/technology, templates and management techniques
  • Proven record of successfully leading significant, concurrent, high volume change initiatives with time sensitivity.
  • Ability to handle highly sensitive data with confidentiality and integrity; ability to exercise appropriate judgment.
  • An understanding of the Product Development Life Cycle (PDLC) and experience working in an agile environment
  • High level of customer service knowledge and the ability to navigate a customer service organization with ease
  • A passion for providing our customers and teammates with the best experience possible
  • Ability to identify the impact of change to customers and teammates, and define optimal readiness components which require change
  • Steller written and verbal communication skills, including the ability to tailor conversations based on your audience
  • Strong critical thinking skills. Experience applying various methodologies or practices to assess processes, business issues and people. Ability to extract key messages from detail and translate into audience appropriate messages
  • Possess the ability to build and leverage relationships cross functionally and influence others
  • Extremely organized, detail oriented, customer focused and collaborative with the ability to rally the troops in a demanding, fast paced environment


  • Act as representative and ambassador for PayPal Global Customer Operations (GCO) in discussions with potential acquisitions, M&A IMO and others across the company
  • Act as primary point of ownership, providing both oversight and execution for all M&A integration activities across GCO
  • Maintain relationships across M&A IMO and GCO to ensure visibility of M&A pipeline, changes to the business, and identify areas to optimize M&A integration across GCO
  • Define, organize and lead needed project rhythms across GCO to execute M&A integration
  • Represent GCO in M&A IMO sessions
  • Execute due diligence and integration for potential acquisitions, identify and pull in necessary GCO support where needed
  • Conduct integration impact assessments and define changes needed across GCO (i.e routing changes, location strategy, servicing strategy, teammate tool changes, content, etc.)
  • Identify and build the necessary project team GCO and PMO to execute necessary changes to support M&A to meet integration timelines
  • Manage changes to project scope and schedule, including communications, if needed
  • Maintain record of all major decisions taken in various rhythms
  • Develop M&A integration guidelines and necessary articles to manage M&A Integration across GCO including:
    • Integration budget
    • Detailed integration plan
    • Project plans
    • Executive updates for M&A and GCO
    • Planning and other presentations
    • Smartsheets tracking and/or other documents needed by M&A
  • Develop and maintain a GCO M&A Integration Management playbook and update as business needs change
  • Proactively ensure program and project planning gaps or other risks are effectively identified and mitigated, escalating information and partner cross functionally to removing roadblocks where needed to successfully execute on time
  • Measure impacts of integration initiatives to ensure results are as expected
  • Manage any post live issues to close
  • Provide ongoing updates to GCO and leadership - where needed, deliver deep dive sessions


  • 8+ years program management experience within a multinational, fast moving operations, contact/call center or shared services environment
  • Demonstrated experience leading M&A diligence and integration programs, preferably in financial technology
  • Literate in payments, web platform and infrastructure concepts and terminology
  • Experience in managing all phases of program to success, including initiation, planning, execution, monitoring & closing and closure
  • Strong project management full life cycle experience in large scale projects leveraging different methodologies (Waterfall, Agile, etc.)
  • Proven ability to achieve results in a highly matrixed global organization
  • PMP certification preferred
  • Bachelors in Business, Information Technology or related fields
  • Comfortable working with diverse teams in multiple locations
  • Ability to influence where you do not have direct authority through strong interpersonal skills
  • Ability to travel up to 15%

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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