Sr Manager, Fraud Policy & Governance in New York at PayPal

Date Posted: 5/22/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 277 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal is building a strong and independent fraud risk management team to respond to the ever-evolving exposures caused by fraud attacks which have increased in frequency, size and geographical reach enabled by the growth of digital channels.

This role will assist the recently appointed Sr. Director of Fraud Risk Oversight in building a complete end to end fraud risk management governance model that will have direct responsibility to create, implement and maintain an Enterprise Fraud Risk Policy, perform oversight routines and influence on strategy for a robust and sustainable fraud program across all products, channels and services.

Furthermore, the role should enable the existence of these key routines:

  • Write, update and maintain the policy set and its sub-policies that govern fraud risk management for PayPal
  • Lead fraud governance and its key routines such as the External Fraud Working Group
  • Lead the Fraud Training and Education initiatives
  • Assist on the implementation of proactive fraud prevention mechanisms and fraud detection/Investigation processes
  • Oversee compliance to all policies and procedures established at the enterprise level including connected financial crimes disciplines
  • Liaison with other internal risk policy teams and industry peers for benchmarks.

 Key Responsibilities

  • Lead the write up, approval and implementation of the Fraud Risk Policy, including its sub-policies, Operating models, templates etc.
  • Organize, schedule, set the agenda items and document the External Fraud Working group
  • Partner with the Training, Education and Learning teams to develop a Fraud Prevention Education portal for our clients
  • Write content for the Fraud education workshop and coordinate the program
  • Conduct and participate in various end to end fraud risk management reviews across all businesses. Consistently evaluate and review system and manual processes of authorization and fraud controls modules.
  • Guide and assist in the implementation of sound and effective fraud control processes and monitoring across all portfolios.
  • Provide counsel on fraud cases and fraud management related policies, ensuring an independent review of policy compliance.
  • Facilitate and disseminate best practices across all businesses.


  • Champion Fraud awareness and best practice sharing with various stakeholder
  • Aid in the development of a fraud risk management training module
  • Representing the fraud function with regional and business executives to ensure appropriate levels of investment are made in controls, in relation to business product direction and emerging threats


  • To maintain an acceptable fraud to sales ratio
  • To be an industry expert in of fraud prevention/management practice /programs
  • To interface with Industry Associations
  • To work with the extended Financial Crimes team in collating and analyzing fraud trends and syndicated criminals activities
  • Facilitate success transfer for authorization, fraud management and other parts of the business
  • Ensure compliance with the financial and accounting policies setup by group office

Development Value

This role entails a unique opportunity for building a robust career in fraud risk management with exposure to the life-cycle of all PayPal products

Required Knowledge / Experience

  • 7+ years of fraud risk management in the Consumer / Commercial / Payments sectors
  • Extensive experience in consumer banking products including cards, retail bank and merchant acquiring
  • Deep understanding of the risk management
  • Thought leadership and clarity in presenting ideas to senior management



  • Ability to work effectively with the individuals with diverse background and positions
  • Ability to work independently, self-starter
  • Ability to communicate complex analytical ideas effectively and persuasively
  • Ability to influence and stablish relationships with key stakeholders

Technical skills

  • Deep understanding of consumer and commercial risk management
  • Thorough understanding of global fraud practices and industry trends


  • Minimum Undergraduate Degree in Business Administration, Statistics, Economics / Econometrics, engineering or any other computationally extensive discipline
  • Graduate Degree preferred


  • Core Risk Management understanding
  • Strong business drive and ability to mobilize organizational commitment and support for programs
  • Understanding of Regulatory Risk and Compliance
  • Leadership skills and ability to deliver results, working with cross functional and virtual teams
  • God business understanding and working knowledge of risk / legal / operations / technology and finance

Functional Background

  • Project management
  • Understanding of consumer banking business, system and processes

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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