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Sr. Manager, Business Project Management in Chandler, Arizona, United States of America at PayPal

Date Posted: 11/22/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

At PayPal, we put people at the center of everything we do. Within the Business Controls Service Center, our vision is a culture of risk awareness and comprehensive understanding of our operational processes through strong partnerships across the business that allow us to proactively minimize or eliminate any potential threats and help make PayPal a great and enduring company. The Sr. Manager of Project Management is responsible for the management and execution of the program-level backlog. The Sr. Manager will work with stakeholders throughout the enterprise and within the First Line of Defense (FLOD) teams to intake work requests, understand requirements, sequence the backlog, manage dependencies and communicate updates. The Sr. Manager will lead release planning sessions and communicate the output with key stakeholders. Individual will also provide resource management and leadership to project managers within the Team. Position holds global responsibilities and will require coordination between APAC, EMEA, LATAM, and North American teams.

Job Description

  • Manage the program-level backlog to include request intake and triage, elicit necessary information, sequence items, and track key indicators
  • Plan and facilitate release planning sessions
  • Communicate backlog priorities and current release status
  • Monitor, track and report various team’s status and health
  • Encourage cross team collaboration to discover dependencies before issues arise
  • Manage program backlog in Jira
  • Ensure program impediments are understood and removed
  • Lead release retrospective exercises; make adjustments based on findings
  • Serve as a champion for the Project Management Team framework to ensure consistency, clearly articulate processes, educate others, and enforce documentation standards
  • Routinely complete pulse checks with Business Units to ensure maximum engagement
  • Foster a culture with individuals that are driven, continuous learners, and focused on team unity
  • Coach and empower Project Managers to create exceptional experiences and drive decisions within their teams
  • Schedule, prepare and lead 1:1 coaching and team learning sessions and team meetings that are interactive, engaging and driven based upon developmental needs
  • Utilize Situational Leadership skills to effectively coach to the performance and knowledge level of each Project Manager
  • Review, communicate and coach to daily performance, quality, behavior, and attendance standards at the individual and level – Utilize formal correction action procedures as required
  • Lead and engage in multiple meetings with various groups, including but not limited to Policy, Legal, Business Channels, Training, and First Line leadership
  • Maintain, develop, and socialize reporting/usage with first line
  • As a Team Leader:
    • You will become a significant resource to other departments in and around PayPal; it is important to support other Global Teams as well other departments that come to the FLOD-Internal Control Teams seeking guidance and support.
    • You will also become a contact point for various departments throughout the PayPal organization – It is important to take time to build relationships and look for opportunities to best support both groups while looking to improve processes for both internal and external customers.
    • It is important that you attend professional meetings, read literature, and participate in training or other educational offerings to keep abreast of new developments and technologies related to Project and Program Management


  • Working with Ambiguity
  • Motivating Others
  • Thought leadership
  • Strategic planning
  • Communication
  • Decision Quality/Problem Solving
  • Process Management
  • Agile Development practices
  • Presentation Skills, Interpersonal Savvy
  • Drive for Results
  • Time Management
  • Functional/Technical Skills
  • Thrives in ONE TEAM environment: Inclusion, Collaboration, Innovation, Wellness

Prerequisite Knowledge and Proficiencies:

  • Advanced Project Management skills
  • Agile (Scrum & Kanban) skills
  • Advanced Process Improvement innovator
  • Advanced analytical, cross-referencing, and deductive reasoning skills
  • Ability to problem-solve, analyze data, locate its source, effectively assess risk, identify root cause of issues, and identify operational efficiencies
  • Ability to determine best course of action/make sound recommendations for correction of findings
  • Self-motivated
  • Must be able to work in a fast-paced environment with frequent interruptions and work effectively under the pressure of deadlines
  • Must display a high level of professionalism, sound judgment, commitment, integrity, teamwork, and customer service
  • Ability to establish and maintain harmonious working relationships with co-workers, leaders, and business units
  • Proficiency in Jira (or similar work tracking tool)


  • 5+ years people leadership experience
  • 10+ years leading complex projects
  • 3+ years of PayPal experience preferred, including front/backend and PayPal product knowledge

Educational Requirements:

  • BS/BA Degree or educational equivalent

Our world-class culture is something we’re proud of. We’re committed to creating a thriving and inclusive workplace with great benefits including:

  • Excellent medical and dental benefits
  • Competitive salary
  • Savings plans with company match / Employee Stock Purchase Plan
  • Generous time off policies
  • Ongoing training, tuition reimbursement and support to help you realize your full career potential
  • Community fundraising and volunteer opportunities
  • PayPal’s sabbatical program provides four weeks of paid time off after every five years of service
  • Active social groups

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at