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Sr. Dir, Small Business Product Strategy in San Jose, California, United States of America at PayPal

Date Posted: 1/3/2022

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

PayPal is a market leader in SMB commerce with over 30 million active merchants on our platform. Our immediate focus is to rapidly evolve our value proposition to better support our current and future SMBs in a rapidly changing commerce context. At the heart of our mission is to enable this audience sell more, and sell better across multiple channels and interaction points with the end consumer. As an enabler of this mission, you will bring extensive experience of the software and payments stack required to successfully scale a small business in this environment. Specifically, you will bring deep knowledge of the e-commerce and POS landscape and of the key merchant challenges and opportunities connected to scaling a digital first business. We’re looking for a senior leader for our Small Business Product Strategy team. As a leader of this team, you will be responsible for building the overarching product strategy for our SMB product portfolio, that includes in-store and online payments, business management software and financial services. You will also enable high-impact execution of this strategy through continuous prioritization, planning and management of our key SMB product initiatives. As the lead for Small Business Product Strategy, you will work side-by-side with the leadership of our SMB product organization (including our SVP of small business segment solutions). You will also partner closely with PayPal leaders across Corporate Strategy, Sales, Marketing and Partnerships to connect strategy and execution across all customer touchpoints and help achieve our ambitious goals.

Job Responsibilities

  • Establishing key product themes to unlock SMB segment strategy 
  • Building prioritization logic for product themes and initiatives 
  • Creating execution plan across product modules with clear ARCIV 
  • Owning the definition and alignment of top KPIs and tracking  
  • Leading project coordination of top product initiatives
  • Prepare high-priority decision-making material for regular senior leadership meetings  
  • Supporting with Exec level leadership cadences with regular (status) updates 


  • 15 + years Experience, 5+ years leading teams
  • Bachelors degree in Business/Finance/Economics or similar  
  • Experience in next-generation commerce solutions (e.g. SaaS) for SMBs  
  • Strategic, analytical, communication, leadership and problem solving skills  
  • Driven, self-starter with a passion for excellence  
  • Comfortable with ambiguity and with working in a fast-paced environment  
  • Fluency in English, preferably at least 1 additional language  

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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