Sr Consultant Relationship Management in Tokyo at PayPal

Date Posted: 8/20/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Retention and Expansion of exisisting LM merchants.

The Relationship Manager is a core member of the PayPal Japan team and is responsible for growing total payment volumes and revenues of the existing client base, with focus on the key accounts, whilst building profitable and lasting relationships.

Main objectives are:
(1) Identify relays for growth with Top PayPal customers

  • Understand the merchant’s business model and how PayPal impacts it
  • Define a clear strategy with regards to the own RM portfolio, designing impactful actions including
    • Up-sell & cross-sell PayPal whilst ensuring a best-in-class integration
    • Extend PayPal to other group companies or to other countries
    • Mitigate risk & frauds
    • Work with marketing to define impactful campaigns that will increase our share of checkout whilst driving user preference and new customer acquisitions for PayPal
    • successfully re-negotiate PayPal fees when necessary, leading the negotiation towards a win-win scenario

(2) Operational excellence ensure our merchant satisfaction

  • Work with functional teams to learn merchant’s product pain points and wish list manage account’s expectations & work internally to improve those pain points
  • Manage “unexpected” issues that arise
  • Set up and maintain  high standard service for our merchants

(3) Reporting & analysis

  • Monitor Top merchant’s volumes and share of checkout analyze impact of product changes, marketing campaigns. Work with finance to build dashboards
  • Conduct periodical business reviews with the merchant
  • Build business cases with the merchants

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0048047

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