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Solutions Engineer in Chicago, Illinois, United States of America at PayPal

Date Posted: 6/3/2022

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

The Global Professional Services team is responsible for providing implementation services on PayPal's Pay-in, Pay-out, Identity and Risk Platforms, as well as our Marketplace solutions and expansive product offerings to our Global Partners. We work with Account Executives and Customer Success Managers to understand the Partner/Merchant business challenges, envision the solutions, and turn the vision into reality. We are seeking a well-experienced, hands-on Solutions Engineer or Architect to lead our client life cycle, work through solution brainstorming, and help design scalable and global solutions across all our tier markets. In this role, you will directly support assigned Global Accounts and Account Executives as required, both in the office and in the field throughout the Pre-Sales stage to Solution launch. You'll be the 'voice of the customer' when providing feedback to Product Managers, Technology Leads, and other internal groups on new functions and feature enhancements.

What you'll do:

  • Work with the largest organizations in the world to create solutions that drive sales, reduce complexity, and cut costs.
  • Provide pre-sales engineering support to account teams and lead solution discovery discussions with our clients and partners.
  • Bring your passion and leadership to help create great products side-by-side with internal Product and Engineering teams.
  • Be a trusted advisor to both clients and internal stakeholders and demonstrate amazing payments industry expertise as well as knowledge of PayPal products and services.
  • Always look for ways to "force multiply" by creating tools, resources, and documentation that can be leveraged by your Solution Engineer teammates as well as other stakeholders.
  • Work with technical product leads to design a solution that optimally utilizes our products and payment platform.
  • Lead complex partner engagements that may involve multiple project teams from PayPal and our partner organizations. 
  • Construct a technical architecture of multiple solutions to match the merchant's industry standards, use cases, strategy and technical needs.
  • Maintain regular communication with both the Merchant/Partner and internal teams, and constantly manage client expectations.
  • Develop Solution Proposals and Solution Designs to define the overall solution and implementation plan with partner engineering teams.
  • Identify any product/functionality gaps and collaborate with internal product and technology teams to define the necessary development to support solution delivery. Work with internal Product teams to align roadmap phases for future release schedules.
  • Be a technical subject matter expert and represent the full internal and external API capabilities of PayPal.
  • Work closely with internal teams including compliance, privacy, risk, information security, support and operations to ensure all aspects of a launch are managed.
  • Ensure Merchant implements optimal integration strategies, techniques and user experience best practices

Who you are:

  • You have great domain experience in payments.
  • You are an enthusiastic and rapid learner.
  • You can leverage your executive presence and strong business acumen to become a trusted advisor to our partners.
  • You have strong interpersonal skills and the ability to speak to diverse audiences and across functional areas to build a cohesive message and create consensus.
  • You focus on the 'Why' as much as the 'How.'
  • Your demonstrated technical expertise allows you to lead business, software and architecture discussions through functional definition, solution, and integration stages on large-scale, complex engagements. 
  • You have excellent communication skills, both written and verbal.
  • You can develop a deep understanding of our products and technology and determine the proper merchant and consumer solutions for web commerce, mobile applications, and payment platforms.
  • You have great problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist.
  • You have strong conflict resolution and negotiation skills.

Your Experience:

  • Bachelor's degree or equivalent experience in fin-tech and/or computer science
  • 5+ years in Payments (Credit Card, Banking, Online, Offline), especially with e-commerce systems, payments gateways and/or payment processors
  • 5+ years of experience/exposure in the following areas: 
    • Web and mobile technologies including Web Services, APIs, REST, HTML/HTTP, iOS, Android, JavaScript and leading web and mobile application frameworks
    • Working with or leading Technical Product Management
    • Working in a Pre-Sales capacity supporting Business Development initiatives
  • 5+ years relevant experience in a leading role such as Technical/Solution/Sales Engineer or Architect
  • Willingness to travel (up to 50% if necessary) in support of key project milestones

Our Benefits:


At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.


We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com


Who We Are:


Click Here to learn more about our culture and community.


PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.



PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.



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