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Software Engineer 2 in Scottsdale, Arizona, United States of America at PayPal

Date Posted: 12/28/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

The Payments Live Operations is a dedicated triage and live support function that supports over 1 billion transactions per month on our payments platforms and support PayPal, Braintree, Venmo and over 70+ external ecosystem partners. This team triages over 300+ issues per month to ensure that we can properly route these issues to the proper team to expedite service restoration. We operate the world's best payments platform 24x7 that supports bank, card, reward, and PayPal balance transactions using a network of 40+ external real-time payment processing partners from around the world.

We have an immediate need for a seasoned software engineer with extensive expertise in payments to support the world's best payments platform.

You will be responsible for quickly and accurately triage production reported issues. You will partner with our customer and merchant agents, architecture, platform, and engineering colleagues and PayPal partners and processors to bring faster resolution to production issues and restore customer experience. 

You will also be part of a team rotation providing 24x7 PP&E Live Support. You will be required to work a week rotation once per month that provides on-call support for production issues. You will be required to work weekends/nights/holidays during this rotation. These outcomes will be measured in reduced Open on Live bug counts.

This position is based in Scottsdale, AZ and may travel of up to 15%, to PayPal locations (including international offices may be required).

  • Development experience in Java, C++, APIs, Services
  • Work with other engineers, managers, Product Management, QA, and Operations teams to triage and identity the right owner to fix the production issues
  • Ability to engage and drive communication with our PayPal partners and processors/vendors
  • Responsible for analyzing existing monitoring, alerting, and be an escalation point for production issues and responsible for driving them resolution
  • Share on-call responsibilities (inclusive of weekend/nights/holidays)
  • Ability to work well with team members to achieve end vision
  • Ability to articulate clearly on production issues and keep management informed
  • Be able to independently design, code and test tools to support the Live Ops/Support function, as well as lead small projects
  • Leadership skills
  • Experience with ticket software such as Service Now, Jira, Networking, Unix
  • Experience with escalation processes
  • Payments or financial industry experience

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at