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Servicing Specialist in Chandler at PayPal

Date Posted: 8/8/2020

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Merchant Admin Specialist is a fundamental component of the PayPal Merchant Services Organization. As a Merchant Admin Specialist your core responsibility will be offering back office support to a specified group of Customer Success Managers. Working with other departments will be a vital part of this role. The Merchant Admin Specialist must be a logical thinker, solution focused and have strong analytical skills. This role is an independent role that requires excellent time management.

Key Responsibilities:

  • Provide world class service to Merchants and Customer Success Managers
  • Manage the Dispute and Chargeback process for managed Merchants
  • Collaborate with our Risk & Compliance teams to gather documents & complete reviews
  • Provide custom reporting for Merchants & Account Managers outside of normal process
  • Craft merchant facing written correspondence using proper email etiquette and language
  • Projects and ad-hoc requests may be required from time to time.
  • Research account related issues
  • Work with other departments to resolve merchant concerns
  • Creative problem solving with little guidance

Key traits:

  • Basic knowledge of internal systems and software (PDA, PET, Admin tools, ETC.)
  • Excellent organizational skills with a hands-on approach with strong work ethic and the ability to work on your own initiative
  • An interest in technology and the ability to learn and adapt to new technologies on desktop, mobile and tablet platforms
  • Strong communication skills (written and verbal)
  • Well-developed sense of urgency and follow-through
  • Strong attention to detail while maintaining the ability to multitask
  • Ability to make sound, logical decisions while demonstrating a strong sense of responsibility, confidentiality, and professionalism.
  • Proven track record in achieving targets
  • Excellent Microsoft Office skills (Word, Excel, Access, Outlook & PowerPoint)
  • Ability to operate with minimal supervision and motivated to find solutions to problems as they occur


  • High School Diploma
  • Minimum 1-2 years’ experience in the Payments Industry
  • Experience as an Analyst, or Customer Success Management position a plus
  • Experience in back office work a plus
  • Excellent time management and organizational skills and the ability to multitask and prioritize
  • Ability to pay strong attention to detail

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at