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Senior Virtual Solutions Engineer in Guatemala, Ciudad de Guatemala, Guatemala at PayPal

Date Posted: 11/22/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

Working in the space of vulnerability management, patching, and the associated tools.Manage and monitor large-scale, multi-tier, customer-facing systems from a security perspective.First and second tier resolution of production issues and alerts by resolving errors and quickly and provide timely escalation.Work with external teams to diagnose complex problems and drive resolution.Build, deploy and monitor Windows and Unix/Linux virtual machines for performance issues and stability concerns. Utilize industry-standard as well as custom tools to diagnose and resolve production issues. Lead development efforts in tools and automation projects .Consistently maintain a “can do” attitude with strong customer service and organizational skills. Candidates should demonstrate strong technical strengths in majority of the following technologies: Citrix Xenapp / XenDesktop / Cloud, VMWare, Networking, TCP IP, Microsoft Windows 2012~2019, Active Directory, PKI, DNS, GPO’s, Citrix NetScaler, Microsoft Azure, Google Cloud Platform, Cisco UCS, Nutanix, Infrastructure scripting, Powershell, and other automation tools. Remote work available for the right candidate

5+ years of experience working with VMware ESXi 6.x & 7.x Enterprise technologies.
5+ years of experience working with Citrix Cloud, Citrix XenApp/XenDesktop 7.15 
3+ years of Cloud experience working with MS Azure, and GCP.
LTSR, Citrix Virtual Apps/Desktops, 1912 LTSR and later, Platinum features.
Experience with Citrix designs, implementations, maintenance, configurations, and resolve tier III escalated issues for Citrix Virtual App, Citrix Virtual Desktop, and Citrix NetScaler.
Previous experience configuring and supporting Citrix Netscaler appliances in a high availability configuration.
Bachelor degree or equivalent
Previous experience configuring and supporting Citrix Access Gateway policies and configurations.
Experience working in a large, enterprise-level Citrix environment (global environment highly preferred).
Proven troubleshooting skills and ability to understand complex relationships between components of multi-tiered, distributed applications.
Cross-platform Unix/windows administration as well as scripting / power shell skills a plus.
Ability to provide reliable technical support and guidance on complex issues in a high velocity, dynamic environment.
Experience managing WYSE terminals, IGEL terminals, and image creation.
Flexible, adaptable, and able to manage multiple tasks in a dynamic, fast-paced environment.
Ability to communicate complex technical concepts clearly to customers and upper management.
Global or international experience preferred.
Ability to thrive in a fast changing competitive environment
Experience in a customer focused technical support environment


For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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