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Senior Vendor Operations Manager in Dublin, County Dublin, Ireland at PayPal

Date Posted: 12/26/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

PayPal is transforming the global future of money and growing faster than ever before, with now over 416 million account users across the globe. We are currently recruiting a Senior Vendor Operations Manager to join our Customer Solutions team based in Ireland. The successful applicant will manage our Vendors and Inhouse teams in delivering world class Customer Support to PayPal customers in the EMEA Markets. The Senior Vendor Operations Manager will also be responsible for leading strategic projects, Inhouse & Partner performance and overseeing regional KPI’s. In this role, you will work cross functionally with Senior Leadership, Commercial Business Units and various Operational teams across the organisation to ensure consistent service delivery, continuous improvement and implementation of best practice across all sites and programs under your remit. Additionally, you will collaborate with senior stakeholders in the implementation of strategic plans, updating process, providing leadership guidance to team leaders and supporting your Director in all operational aspects.

Responsibilities:

  • Manage Inhouse and Vendor Teams to ensure that operational metrics and targets are achieved
  • Develop and execute strategic plans in Vendor location strategies to ensure effortless customer experience and overall service delivery performance
  • Manage Quarterly and Monthly business reviews for relevant teams (inhouse/vendor)
  • Collaborate with local and regional executive leadership on ideas for improvement and implementing strategic plans to optimise processes
  • Manage relationships with global stakeholders
  • Lead and coach your team of direct reports (Team Leaders & Lead Team Leaders), to build a highly responsive team that operate within best practice and performance excellence standards
  • Collaborate with peers to leverage best practice, understand new trends and contribute to continuous improvement

Preferred Experience

  • Excellent organisational, communication and interpersonal skills
  • Ability to direct and motivate others
  • Ability to lead through vision and values
  • Ability to identify and achieve desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results
  • Ability to learn and adapt to new software technologies and applications.
  • Ability to define and utilize quantitative and qualitative management information reports
  • Knowledge of Financial Operations and Customer Support
  • Bachelor’s degree or equivalent work experience.

Role Requirements

  • 5 + years of experience in a Front Office Customer Service Management role
  • Vendor Management Experience, preferably at Global / International level

Why PayPal?

  • Join a company ranked as one of the ‘Best Employers to Work for in Ireland 2021’
  • A company culture governed by four core pillars of Inclusion, Collaboration, Employee Wellness and Innovation.
  • A trusted growing global brand which is transforming the future of money.
  • Benefits including a Company Share Scheme, Annual Bonus, Pension, Education Allowance and Health Insurance.
  • A work life balance including 27 days holiday a year, employee wellness days, maternity, paternity, bereavement and family leave schemes.
  • When working onsite – an onsite gym with personal trainers, chef run restaurants, relaxation rooms and meditation areas.

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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