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Senior User Researcher in Edinburgh at PayPal

Date Posted: 10/20/2020

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 325 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

In 2018, iZettle became part of the PayPal family. iZettle is on a mission to help small businesses succeed in a world of giants. Tens of millions of small businesses worldwide are still being underserved by the traditional players. By giving small businesses the tools to get paid, sell smarter and grow, we’re empowering them to reach their full potential. Together with PayPal, we can reach 24 million merchants across the world with more of the affordable tools they need to thrive. Join us in putting an end to the ordinary way the world defines financial freedom. We’re excited to be looking for a Senior User Researcher with boundless curiosity and the ability to represent the user within the company. Your passion and aim is to help and guide the company and our different product teams to make informed decisions through qualitative research.

At iZettle, we’re excited to be looking for a Senior User Researcher with boundless curiosity and the ability to represent the user within the company. Your passion and aim is to help and guide the company and our different product teams to make informed decisions through qualitative research.

As a Senior User Researcher at iZettle, you will have great responsibility and a lot of freedom, all while having a fantastic team to support you along the way. You'll be working within the iZettle Food & Drink area (our POS system targeted for food and drink businesses) to help us achieve our mission, but will regularly work with our international team and have opportunities to travel.

Role and responsibilities:

  • Focus on developing a holistic understanding of user behaviors, needs, challenges and motivations through qualitative research methods. 

  • Help define the practice of research at iZettle Food & Drink and conduct research using best-practice methods (interviews, observation techniques, ethnographic studies) across all our platforms, products and markets.

  • Autonomously define, plan, conduct and analyse research projects with our sellers to discover new opportunities for future features and product developments.

  • Inspire and motivate product teams and stakeholders through insight presentations and alike.

  • Contribute to company-wide research initiatives and explore new directions for the company.

  • Work closely with Design to plan, facilitate and assist with research and user testing.

  • Work closely with Data Scientists and Product Managers to define experiment hypotheses and support in research design.

  • Lead and organise workshops within your area to help define research scopes and projects.

  • Regularly consolidate research findings into concise, accessible, digestible and actionable reports to be shared with our product teams.

  • Ensure our foundational research and personas for iZettle Food & Drink are up-to-date and accessible to all teams and markets.


We hire people. Not CVs.

  • A inquisitive user researcher with 5+ years of experience, preferably working with digital products.

  • A team player who thrives working in a collaborative environment.

  • Able to demonstrate a practical knowledge of the tools, techniques methods and working practises of qualitative research.

  • Passionate about being an ambassador for our users, sharing user insights and discovering future areas of development.

  • Skilled in developing visualisation methods such as personas, user journeys and value proposition canvases, that can be used in specific projects or on a company wide level.

  • Comfortable with ambiguity and able to adapt to audience and industry changes.

  • Familiar and have experience working with quantitative research methods.

  • Comfortable with metrics, A/B tests and are able to synthesise and combine both quantitative and qualitative data.

  • Experienced working autonomously in the field to meet users in their work environment on a regular basis.

  • Experience in UX, Design and Service Design is a great addition.


Small minds never helped small businesses

It takes originality and an open mind to start a small business. That’s why small minds have no place in ours. We’re proud to be an equal opportunity employer and together we uphold PayPal’s One Team Behavior, striving to be a place where everyone can benefit from equal access to professional development and bring their whole self to work.

Interested? Apply today!

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at