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Senior Sales Operations Analyst in Singapore, Singapore at PayPal

Date Posted: 12/22/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

The Sales Operations Analyst is responsible for the overall productivity and effectiveness of the sales operations team and works closely with internal and external stakeholders to ensure the appropriate objectives and priorities within the sales organization. He/she also possesses knowledge of PayPal’s products and services, as well as trends, developments and challenges of the payments industry. He/She uses development tools to generate reports, dashboards, clean and prepare the data and analytical solutions according to business rules and specifications. He/she is a part of important projects and coordinates with internal teams to develop projections on outcomes of implementing business strategies that result in actionable insights. The Sales Operations Analyst is a member of the Revenue operations team and works with the global centers of excellence in order to execute on global projects and acts as the central point of contact for the sales leadership teams.

Key Responsibilities

  • Works across the Inside sales teams to enable sales strategy and execution by collaborating with sales leaderships on needs and coordinating with them on execution.
  • Responsible for coordinating business planning process and outputs as part of managing the operating rhythms of the sales teams.
  • Partner with sales managers to oversee day-to-day process execution and adherence to policies, identify problems, recommend/take corrective action and communicate performance results and/or changes throughout sales organization and cross-functional business unit team.
  • Lead sales forecasting, planning, and processes used within the sales organization. Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts.
  • Coordinate with cross-functional teams such as risk, compliance, pricing, legal on sales GTM process, tracking and administration of new sales campaigns and products.
  • Drive productivity and efficiencies via end to end sales process improvements and optimizations
  • Manages and provides input to leadership in the development and administration of sales incentive programs.
  • Work with Finance and the sales teams to provide assistance with sales incentive compensation administration on an as-needed basis, or when required to arbitrate or clarify the application of sales compensation program policies and procedures.
  • Supports the equitable assignment of sales force quotas and ensures quotas are optimally allocated to all sales channels and resources.
  • Plan and execute the tactical elements of sales to develop best practices and continuously improve effectiveness: sales model/processes/methodologies, competencies, productivity metrics, quota planning, compensation plan design, coverage model, territory design, lead generation management, departmental communications
  • Manage day to day process escalations to remove sales bottlenecks in internal processes
  • Responsible for implementing and enforcing processes and tools that will maintain integrity and accuracy of sales process and data
  • Work with cross-functional teams to coordinate tools roll out, administration and feature updates.
  • Coordinate roadmap and GTM for any sales tools, reporting, training or compensations plans for the Inside Sales team.
  • Acts as a liaison with other departments by understanding the sales model and ensuring the integrity of information available through various system and reporting structures.
  • Provide overall support and departmental coordination for the Global Sales Operations team inquiries, ad-hoc requests and projects.


  • Bachelor degree from accredited university
  • 3+ years of related operations experience
  • Proven track record of successfully managing multiple projects, developing opportunities, and generating insights
  • Results-driven with a focus on sales productivity and efficiency
  • Analytically strong and ability to manage data using Excel or other tools
  • Proven consultative sales abilities and proven ability to work well in a matrix environment, collaborating across multiple departments and influencing all levels within an organization.
  • Strong communication, interpersonal and time-management skills.

Key Role Competencies:

  • Ability to communicate, listen, and influence
  • Adaptable / quick learner
  • Strong analytical mindset - Design and conduct data studies to drive organisational decisions and insights
  • Strong collaboration skills
  • Requires an excellent understanding of standard business practices related to Sales Operations processes and systems (sales cycle,, reporting, forecasting, territory management and sales quotas).

PayPal Behaviours:

  • Deliver Stand out Results – develops decisive strategies that deliver tangible results
  • Execute Well – focuses the business area on strategic priorities; operates clear, simple systems
  • Compete to Win – identifies consumer and competitor focussed business opportunities
  • Innovate – leads effectively in a dynamic, fast-changing environment; challenges convention
  • Enable and Grow Talent – builds capability and a succession pipeline
  • Lead Completely – contributes to the business leadership agenda; sets business area vision
  • Navigate the Matrix – organisational awareness, engages widely with peers and seniors across PayPal

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at