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Senior Program Manager in Timonium at PayPal

Date Posted: 9/6/2020

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Senior Program Manager (SPM) will have the responsibility working with teams across PayPal to get PayPal Credit products implemented across a majority of PayPal product lines. The SPM will work with business, product and technology leaders to identify products and strategies; develop detailed execution plan and work with teams across PayPal to bring new products / features to market. This role is key to the financial success of PayPal Credit as we continue to expand our product and market offerings, making a significant contribution to PayPal overall. This role takes a full end to end view of customer and merchant experiences, including: upstream offer presentment, credit application, checkout, mobile app and more to achieve outcomes of delivering new products / features to market. The ideal candidate should have strong organizational skills and ability to build detailed understanding of experience and usage of the products, leading to end to end ownership.

Job Scope:

  • Leads high complexity programs defined at the PayPal senior leadership 
  • Partner on strategic direction on programs with internal senior business, product, technology leadership on large scale efforts.
  • Integral part of strategic planning efforts for both internal and business driven program.  Input is critical in setting roadmap to meet the need of customers.
  • Valued partner on PayPal Credit initiatives, works on high complexity programs defined at the PayPal Credit senior leadership level.
  • Frequently interfaces with PayPal Credit leaders within and outside of team
  • Has established working relationships that enable self-direction in gathering requirements and scoping work.
  • Point of contact for program escalations
  • Ensure measurable KPIs are developed for the program, and that they align to the overall KPIs for the Portfolio.
  • Identify program impediments and address including proper escalation to individuals/groups as needed
  • Lead program retrospectives and commitment to improvement on a regular cadence


  • Provides leadership to others, including senior members of project teams.
  • Participates with leadership to determine direction and objectives of a project.


  • Business Acumen: Good understanding of how businesses operate (both internal and external) including current and possible future business trends and information. Strong awareness of how the program will improve the product, and the product will make a difference for PayPal’s customer.
  • Problem Solving: Innovative. Is able to derive creative solutions to help scrum teams and the program remove impediments. Develops and presents varied and unique approaches to help teams meet their goals.
  • Strategic Planning: Anticipates future consequences and trends accurately. Paints credible pictures of possibilities and approaches to achieve goals and mitigate consequences.
  • Comfort around High Management: Deals comfortably with Senior Director and VP level stakeholders. Understands how senior managers think and work. Is able to adjust communications to Executive audiences, broad stakeholder audiences, and working teams as appropriate
  • Negotiating: Reaches appropriate resolution across peers and extended teams in many varied situations without damaging internal or external relationships

Typical Background Guidelines:

  • BS/BA degree required.
  • Large Software Development Effort/Large Programs management experience required.
  • 7+ years professional related experience required.
  • Agile lifecycle management experience preferred.
  • Prior track record of leading transformation efforts
  • Experience with agile software development program management
  • Strong communication skills at multiple levels of the corporate structure
  • Ability to build strong relationships to achieve outcomes within a matrixed structure

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at