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Senior Product Manager - User Growth in San Jose, California, United States of America at PayPal

Date Posted: 6/11/2022

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

About Checkout User Growth: Checkout is PayPal’s flagship product. Checkout is a two-sided network, supporting millions of users and merchants across the globe. Checkout User Growth is a newly established team within PayPal, accountable for the customer funnel and the product experiences that support it. Acquisition, Activation, Retention, and Revenue are our product outcomes. Our goal is to drive product-led growth by removing user friction, minimizing time-to-value, and creating relevant ways to engage and retain users. Our efforts accrue to growth targets and supports one of the top enterprise priorities across PayPal – User Growth. Our team values critical thinking, cognitive empathy, and influential communication. Candidates will be positioned for success if they can demonstrate openness, low ego, deep care, and high agency.

Senior Product Manager – User Growth is an individual contributor role without direct people management responsibilities. This role reports to the Senior Director of Product Management – User Growth. This role will be the steward of the Checkout User Onboarding, working closely with Checkout stakeholders and our partners across the enterprise. All customers use our onboarding flows to create an account and pay a merchant for the first time. This role strives to remove upfront signup friction while ensuring our customers are setup for success and reengagement. If the output metric is acquisition, the product input metrics are signup completion rate, signup-to-activation rate, and retention rate.  

 

The successful candidate will be stubborn on vision but flexible on details, in the face of execution challenges. The Senior PM will demonstrate deep care with a desire to improve the user’s lives to deliver business impact. We believe in empowered product teams that own the product outcomes and process – we welcome you to join us to usher in a new wave of growth. 

 

Key Skills: 

 

  • Critical thinking - strategic growth framework, hypothesis driven, empirical evidence for decisions 

  • Cognitive empathy - walk in the users’ shoes. Deliver product’s value proposition value to users faster, with less friction, and in ways that are more relevant to them 

  • Influential communication - there is no substitute for shared context and its Product’s job to communicate in ways that facilitate key outcomes and collaboration 

 

Key Outcomes: 

 

  • Product vision - define the growth product for Checkout Onboarding and orchestrate actions across the org to enable its success 

  • Product strategy – be the guardian of an evergreen strategy to align cross functional stakeholders and teammates 

  • Product execution – operationalize ramp and go-to-market by collaborating with PMM, Legal, Compliance, Analytics, and other contributors to ensure the success of the product using aligned metrics  

 

Key Responsibilities: 

 

  • Deep knowledge of the customer, data, Checkout’s business, and PayPal’s Market and Industry 

  • Strategize and deliver Quarterly OKRs for Checkout Login Success 

  • Aligned product strategy artifact - ability to influence senior stakeholders 

  • Product roadmap that is globally stack ranked and sequenced - working with technical and UX teams 

  • Outcomes definition - working with stakeholders and Analytics 

  • Backlog grooming - intake and prioritization 

  • Writing epics and user stories that support product vision and strategy 

  • Product execution end-to-end - from ideation to product development to GTM to post-mortems 

 

Skills and Experience: 

 

  • Minimum 4 year as Product Manager at scaled consumer tech companies 

  • Prior consumer product management experience and/or prior platform product management experience 

  • Product-led growth or 0-1 product development experience 

  • User empathy, matched only by business and analytical savvy 

  • Financial modeling and growth forecasting 

  • Engineering BS is a huge plus 

  • MBA or other business advance degrees are preferred 


Our Benefits:


At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.


We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com


Who We Are:


Click Here to learn more about our culture and community.


PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.



PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.



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