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Senior Manager, Xoom Compliance in Chandler at PayPal

Date Posted: 6/30/2020

Job Snapshot

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

In this role, you will be responsible for managing overall Xoom Compliance teams engaged in CIP, Sanctions, and AML operations, to ensure that activity within the PayPal system is compliant with Anti-Money Laundering and Counter Financing of Terrorism regulations and guidelines. You will be responsible for directing personnel’s’ priorities and fostering an environment where they want to achieve their best results.

As a Senior Manager within the Global Financial Crimes and Customer Protections team, your goal is to inspire leaders and analysts and help to effectively design, enable, and execute strategies specific to PayPal’s regulatory reporting obligations as a financial institution.  Your responsibilities will be in accordance to PayPal’s Ethics and Compliance Standards, and obligations to the appropriate regulations, such as the Bank Secrecy (BSA) and USA PATRIOT Acts, and the governing authorities.

In this role, you will be responsible for managing overall Xoom Compliance teams engaged in CIP, Sanctions, and AML operations, to ensure that activity within the PayPal system is compliant with Anti-Money Laundering and Counter Financing of Terrorism regulations and guidelines. You will be responsible for directing personnel’s’ priorities and fostering an environment where they want to achieve their best results. 

You will be required to manage Xoom Compliance Operations, including 8 direct reports, and responsible for 60 offshore/outsourced compliance screeners, TLs and SMEs at VXI-Manila, Sykes-San Salvador and Sykes-Cairo.  All three outsourced locations are monitored for SLA adherence in various categories (i.e., call TSF and AHT, transaction TSF and AHT, QA scores, etc).  You will use data and KPI to evaluate individual performances, drive decisions and make needed adjustments.  You will be expected provide guidance and input and serve as the Compliance point of contact for several other Xoom initiatives, including: multi-country (EU and AU), higher limits, additional jurisdictional sanctions screening, PEP screening program, Wells Fargo IAT case handling, Urdu translations, document upload, audits, state exams, SOP overhaul projects, etc.  You will also be expected to serve as Xoom’s point of contact and liaison for law enforcement and managed all law enforcement and civil subpoenas for Xoom and serve as Custodian of Records.  In addition, you will need to develop a deep understanding of PayPal’s operations, and lead your team to research, analyze and investigate customer activity across multiple platforms, within acceptable parameters established by governing bodies, including the Financial Crimes Enforcement Network (FinCEN), the Office of Foreign Assets Control (OFAC) and other global regulators relevant to PayPal’s world-wide businesses.  You will be tasked with ensuring that PayPal implements the appropriate monitoring and controls to comply with obligations to the appropriate regulatory authorities, and taking the necessary actions to report any suspicious activity to those authorities.  In the course of performing the essential job duties, personnel are subjected to material which is confidential and may require review of information that some may consider offensive.

As a Senior Manager leading multiple teams of compliance professionals, it will be critical for you to stay current with policy changes, seek ways to enhance current processes and controls and related investigative tools, and maintain utmost professionalism in your interaction with our customers and regulators at all times.  

As a Senior Manager, your responsibilities include:

  • Developing a team of leaders and analysts, including providing coaching and supporting team culture and dynamics, to meet high performance standards;
  • Provide clear focus, plans and priorities when leading teams to complete time-sensitive and meticulous analyses of instances of potential Anti-Money Laundering activity and/or suspicious financial activity across multiple jurisdictions and countries, which is critical to PayPal’s fiduciary responsibility under the Bank Secrecy Act (Anti-Money Laundering rules) to effectively monitor customer’s activities with regard to detecting and reporting suspicious activity, including the predicate offenses of money laundering and terrorist financing;
  • A commitment to maintaining and leveraging subject matter expertise, specific to Xoom business practices, as well as BSA, OFAC, Anti-Money Laundering and Counter Financing of Terrorism regulatory compliance;
  • Establish relationships with other leaders and managers in other business units and support teams, throughout Risk & Platforms and the wider PayPal organization, to influence excellent information flow and feedback on the impacts of process, policy and product changes;
  • Work with peer managers to leverage best practices, understand new trends and contribute to the implementation of workflow processes, tools and platform enhancement opportunities;
  • Assist in the development of Departmental/Program goals and exhibit the necessary leadership to ensure such goals are achieved with an emphasis on building a best in class compliance program;
  • Identify and be accountable as a change agent for significant business improvements as warranted and participate in cross-functional special projects designed to deliver outcomes with a significant business impact;
  • Participate in developing the strategic direction of the GFC&CP operations program while  regularly assessing and driving performance and program effectiveness with each member of your team, to review the status of the program and set short-term goals for improvements/standards as needed;
  • Exercise excellent independent judgement and discretion when making decisions or recommendations in relation to each alert/case decision and investigation;
  • Review and assess the work of Managers, team leaders and analysts to ensure appropriate disposition of all alerts and case on investigations.
  • Ability to accurately and thoroughly assess team performance holistically and communicate the same to managers, team leaders and analysts on a regular basis, using appropriate leadership and coaching models.

Job Requirements: 

  • A Bachelor’s degree in Finance, Legal, Criminal Justice or a comparable field or equivalent work experience;
  • Minimum of 8 years conducting or supervising research and investigations in a field related to CIP, Sanctions, Enhanced Due Diligence, Law Enforcement, Fraud, Anti-Money Laundering, or Internal Audit;
  • Minimum of 5 years managing a team of leaders, analysts or investigators
  • Exceptional oral, written and interpersonal communication skills with the ability to communicate and synthesize complex information or unpopular decisions accurately, concisely, quickly and credibly to all levels in the organization;
  • Proven track record as an effective leader, coach and mentor of professional level employees who engages teams with a clear sense of purpose and enthusiasm;
  • Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints when making tough and time-bound decisions;
  • High level of professionalism, self-motivation and sense of urgency as a leader;
  • Proven ability to analyze large amounts of data in order to make informed assessments and conclusions on risk;
  • Ability to combine technical expertise and business understanding to create commercial benefits.


  • Drive for Results
  • Problem Solving
  • Written Communications
  • Directing Others
  • Developing Direct Reports

Our world-class culture is something we’re proud of. We’re committed to creating a thriving and inclusive workplace with great benefits including:

  • Excellent medical and dental benefits that start day one.
  • Competitive salary.
  • 401k match and employee stock purchase plan.
  • Generous PTO and sick time policies.
  • Ongoing training, tuition reimbursement and support to help you realize your full career potential.
  • Give back to local communities through our many fundraising and volunteer opportunities.
  • PayPal’s sabbatical program provides four weeks of paid time off after every five years of service.
  • Active social groups, onsite events, onsite gym, cafe, games and arcade rooms, relaxation zones and so much more!

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at