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Senior Manager, Strategic Insights in New York at PayPal

Date Posted: 8/29/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

The Sr. Manager, Strategic Insights & Enablement within our Commerce PMM team will be responsible for leading strategic new business proposal initiatives and delivering high-impact insights that help inform and tell the story of how PayPal is differentiated in the marketplace. This exceptional professional will be tasked with presenting the value of PayPal’s flexible payment and commerce solutions in a clear and effective way to resonate with the needs of merchants and help our internal teams accelerate and win new deals.

The Commerce Product Marketing (PMM) team is tasked with bringing to life existing and new products (like pay later solutions) in new ways, and integrating them with other experiences to highlight PayPal as a true commerce partner to our customers.  When products & features are ready for launch, the PMM team provides the product positioning and market insights to develop go to market plans for Sales, Marketing & Communications teams.  The Commerce PMM team plays a central role in ensuring that we establish PayPal as the preferred way to pay in every context. 

This Sr. Manager role is highly interactive and requires close teamwork with internal PMM partners as well as with Sales, Product, Legal, and Operations teams to generate quality content that deepens and enhances PayPal’s relationship with merchants across verticals. 

What You’ll Be Responsible For:

  • Develop and contribute to content that supports strategic sales discussions, RFP submissions and merchant marketing initiatives.    

  • Lead or support fast-paced new business proposal workstreams for key strategic enterprise merchants.

  • Initiate and support market research to understand the evolving needs of consumers and merchants, delivering those insights and implications to key stakeholders across the organization.

  • Combine a deep understanding of our evolving global platform offerings, with internal and external research learnings, to support ongoing PMM initiatives and continuously improve the impact of our value story.

  • Capture feedback from sales and other go to market functions on what is working to refine messaging, inform research plans and go to market strategies

  • This is an individual contributor role without any direct reports

Who you are:

  • A BA/BS degree or equivalent practical experience

  • 7+ years of relevant work-experience  

  • Ideally, experience with two-sided environments (ie consumer & merchant products)

  • Experience working in the following areas:

    • Marketing

    • E-commerce/Omnichannel retail

    • Payments

  • A strategic problem solver with a high degree of business acumen and excellent interpersonal skills, including the ability to work across a matrixed environment and collaborate/influence effectively at all levels

  • Curious and energized by a deep understanding of what customers care about, what their goals are, the evolving global payments and shopping landscape

  • Strong analytical skills, as well as excellent written and oral communication skills, with ability to tell stories that bring a product value proposition to life

  • Self-starter who can manage priorities, meet deadlines and has exceptional project management skills, inclusive of the ability to lead and organize the development of marketing materials, new research, or new business proposals

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at