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Senior Manager, Revenue Operations in Singapore - Temasek Blvd at PayPal

Date Posted: 9/24/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

The Revenue Operations & Enablement Organization is responsible for driving sales excellence for our internal sales and servicing community at PayPal. We are focused on optimizing internal operations, improving customer acquisition, empowering customer delight, and establishing a company culture focused on driving revenue.

The role of the Snr Manager, Revenue Operations will be directly responsible for supporting both global and local operations initiatives & local strategic initiatives associated to enabling our sales teams to sell more effectively.  Our focus areas include simplification and continuous improvement of end-to-end revenue impacting processes and customer journey, driving performance through adoption of Best Practices & becoming a trusted business partner to help run and grow the business more efficiently and effectively. Some of the expanded scope of Revenue Operations include pipeline & forecast management, sales reporting & analytics, operationalization of our sales compensation plans, Sales planning & governance, deal acceleration & RFPs as well as revenue engine optimization initiatives eg Top of the Funnel experience, Sales Practice experience, end to end customer experience.

This role will also manage a team of 4 revenue operations professionals supporting each region in Growth Market & provide coaching & team leadership to the team. The role will work closely with sales teams, cross functional teams in the market as well as our global sales operations centers of excellence focused on Sales Technology, Sales Enablement, Sales Analytics & Sales Compensation. This role will drive the team to gathering requirements, validating business processes, stakeholder engagement/ management, initiative sign off and driving deployment, adoption and change management associated to local and global initiatives.  The team is also the single point of contact for our sales organizations on end to end process management and tools support. Lastly they are responsible for supporting local sales operations initiatives, Strategic GTM initiatives aimed at supporting the enablement of the Growth Market Sales teams.

Responsibilities:

  • Drive sales performance through a regular cadence of pipeline, forecast, account planning & win/loss review calls with sales teams/leadership

  • Manage & operationalize sales compensation plans & processes across sales team

  • Drive yearly Annual Sales Planning Exercise that consists of segmentation, account allocation, region targets & individual rep quotas

  • Launch & drive adoption of new revenue optimization engine initiatives eg Top of the Funnel experience, Sales Practice experience, end to end customer experience.

  • Drive increased sales productivity and improved controls through process improvement, optimization and automation, associated to the management of Pricing, Risk, Legal and opportunity management processes.

  • Launch & drive adoption & change management for new dashboards or enhancements to existing dashboards & analytic tools

  • Lead & Participate in large strategic Local & Global cross functional initiatives associated to Sales Process, Sales Enablement, reporting & Analytics, Sales Technology and compensation for deployment.

  • Drive Adoption and change management of global projects.

  • Stakeholder communication and engagement on all revenue operations programs

  • Manage team leadership across the Revenue Ops team ensuring their continued focus & development towards meeting our goals

 Requirements: 

  • 8+ years in a program management role leading and managing large global, local X functional programs focused on driving process improvement and/or new capabilities

  • 8+ years of experience driving process optimization initiatives with a major focus on systems automation

  • Proven track record working on multi region projects requiring large change management requirements

  • 8+ years of experience with Salesforce.com & CRM and proven experience in driving initiatives that leverage CRM as a strategic business enabler.

  • Strong team leadership skills

  • Strong business acumen and strategic mindset.

  • Strong analytics and reporting capabilities

  • Strong communication and presentation skills


For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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