Senior Manager - Markets PMM, Japan in Tokyo at PayPal

Date Posted: 10/24/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Tokyo
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/24/2019
  • Job ID:
    R0048379

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The PMM team is set up to drive product commercial success in partnership with Product, Marketing and Sales teams. PMM’s accomplish this by deeply understanding and consistently championing the needs of the customer as a representative voice in all discussions and decisions, ensuring product and feature releases solve tangible customer pain points. The Senior Manager, Markets PMM, Japan, is one of the key positions responsible within the Markets PMM team responsible for articulating the market trends and needs for our customers (merchants and consumers) in Japan across all our customer segments. The candidate will connect the dots between product and commercial teams to ensure product-market fit and to take features and products to Japan.

  • Market PMM’s are aligned to specific geography and are responsible for building a deep understanding of the market, competitive landscape, regulatory environment, market trends, cultural understanding, our customers (merchants and consumers) and how they interact with PayPal’s products and services.
  • They serve as the subject matter expert of PayPal’s products and services in that market and answer any questions coming from the regional stakeholders on how our products work, how are they used by our customers, what value resonates with the customers, challenges they have, etc.
  • Based on the above, they are able to clearly identify opportunities and articulate the market needs, any local market specific features or requirements that we need to build for the different customer segments.
  • For the opportunities, they identify local or global partners and explore partnerships that solve for the needs of the market.
  • The Market PMMs then collaborate with their other regional peers and Product stakeholders collaboratively working with them to build the product roadmap.
  • During the build phase of the product, the Market PMMs work closely with their Product peers and are responsible for providing detailed and granular requirements to the product teams.
  • During all phases of the product lifecycle, PMM’s relentlessly represent the customer needs and bring the voice of the customer into all interactions and decisions.
  • The Market PMM orchestrates local GTM across sales, marketing & functions at the country level and ensures local understanding of global product delivery. They constantly evaluate end to end journeys to identify optimization opportunities.
  • For new and existing products, they are responsible for monitoring and collecting feedback on the product across all the channels and identify any product issues that needs to be fixed and work with their global peers to fix them.

We welcome outstanding individuals with the following skills, experiences, and personality:

  • 10+ years of product regionalization experience with 5+ years of mobile experience in the Fintech space
  • Strong on consumer segment understanding and articulating problem statements
  • Strong understanding of end to end product development process
  • Moderate to strong on outbound product processes as it relates to launches
  • Knowledge in customer driven innovation is preferred, or ability to get up to speed quickly on the process and various research methodologies
  • Preferred experience with Design oriented thinking and various customer driven innovation techniques
  • Experience with technology enabled products and ability to get up to speed on PayPal’s product suite quickly
  • Successful track record or working and collaborating as a team, and across multiple stakeholders, to deliver project outcomes
  • Willing to work across time zones given the critical partnerships with HQ Product Leads
  • Highly efficient with the ability to juggle multiple projects at once
  • Resilient and adaptable to change and a fast-paced environment
  • Self-starter, entrepreneurial spirit with a “hands on” approach
  • Ability to relate and communicate with stakeholders at all levels of the business, including the senior leadership team

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

R0048379

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