Senior Manager, Account Management in Singapore at PayPal

Date Posted: 6/1/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 277 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Account Manager’s (AM) are the backbone of PayPal’s merchant services business. They service our merchants, provide operational support and help them grow their business. The support we give to our merchants is a key differentiator and a competitive advantage. The Account Managers are also responsible to grow PayPal’s share of checkout with their merchant portfolio. Account Managers are usually trusted advisors for our merchants. Collectively the AM team is called the Merchant Support team. We are in an exciting phase of our growth and the merchant support has a key role in driving our transformation to become the operating system of payments. The leader is expected to drive the transformation within the team and lead them to be a world class service organization which drives growth for both the merchant as well as for PayPal.

The Head of the SEA Account Management team will be responsible for leading the  team of Account Managers to meeting the processing and operational needs of assigned merchants within the Small, Medium and VIP/Enterprise Merchant Segment. The team will serve as a focal point for merchant by providing proactive account services. This will be accomplished by proactively reviewing the merchant’s operating environment, discussing risk management issues and cross-selling PayPal products and services that will meet the needs of the merchant business.

This  leadership  role will be responsible for providing leadership and direction to this team of team leaders and  Account Managers to ensure their success as measured against quarterly performance goals.  This requires the incumbent to provide coaching and guidance with regard to the quality of client interactions, daily operations and to assess resources and staff needs for the segment.

In addition, the incumbent  will be responsible for the implementation of strategy and plans for the segment, while adjusting processes to meet overall corporate objectives as directed by senior management and the supported merchant business units.  The incumbent will ensure that supplemental coaching and training programs are provided to the team as they become available.  Participation in the development of staff growth and operational planning will be required

Other core responsibilities will include setting  goals, measure and manager KPI dashboards, drive productivity and drive a commercial mindset within the team. This role has the potential for excellent career development based upon skills and exceptional performance.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.