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Senior HR Manager - Happy Returns in Valencia at PayPal

Date Posted: 8/30/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

We are seeking a seasoned and results-oriented senior HR manager to serve as a business partner and hands-on operational site HR business partner for Happy Returns, a PayPal company. Happy Returns provides a seamless system of technology, service, and logistics that gives shoppers the frictionless returns they want and retailers the low-cost and efficient service they require. Happy Returns operates a national network of Return Bar® locations staffed by friendly, well-trained Returnista® return specialists located in premier shopping centers, national and regional store networks, independent boutiques, and other convenient spots. Based in Van Nuys, California, this role will be accountable for leading HR at the site level, partnering with site leaders and aligned HR functional leads on planning and delivering a robust talent plan aligned to business objectives. Reporting to the HR Director, this role will partner closely and have accountability to the site leader of Happy Returns to drive business outcomes and strong employee engagement through the development and implementation of aligned talent strategies. The role will have HR responsibility and oversight for our operational site in Van Nuys, California. This role will lead programs at scale, from need identification to implementation, considering the unique needs of our internal customers and in close partnership with the HR Centers of Excellence (Talent & Organizational Development, Total Rewards, Talent Acquisition, Employee Central & Advocacy). Responsibilities will be broad: leadership consulting on HR matters, people manager coaching & development, performance and talent management, organizational realignment and workforce planning, talent sourcing, hiring & retention strategies, and HR program development and implementation. This role will be responsible for helping to strengthen the site leadership team of Happy Returns by providing coaching and guidance to people leaders to further develop their leadership capability, impact and capacity.

Your responsibilities will be broad: employee relations, talent acquisition, people manager development, site engagement and D&I activities, performance management, organizational realignment and analytics.

  • Job Description Requirements:

  • Impeccable integrity with personal and professional values that are consistent with PayPal’s
  • Collaborative partner in determining or influence outcomes of employee relations cases
  • Critical thinker who can navigate through a high degree of complexity and ambiguity
  • Change agent who proactively seeks to identify solutions for complex situations 
  • Results driven individual who can produce outcomes 
  • Build credibility and trust with employees across all levels of the site
  • Effective communicator who can collaborate with partner groups inside and outside of HR
  • Empathetic individual who can coach employees and managers through complex situations
  • Responsibilities:

  • Coach managers on individual & team performance and professionalism
  • Partner closely with legal team on routine & complex employee relations issues 
  • Support HR Centers of Excellence (Talent, Total Rewards) in leading local manager training, employee onboarding and site engagement activities
  • Champion of site engagement by partnering with site leaders on culture activity, diversity & inclusion initiatives and solutions to enhance the employee experience
  • Leading recruiting, business reorganizations and restructures
  • Deliver anecdotal and analytical insights
  • Develop and document processes to establish a site HR Business Partner playbook
  • Experience:

  • This candidate will have 7+ years of relevant experience.  You don’t need experience in all of the areas above, but you must have strong background in US-employee relations
  • The successful candidate will have experience supporting a large customer operations / customer service center
  • Education:
  • Bachelor’s Degree in Human Resources Management, Business Administration or equivalent experience

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at