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Seller Risk Services Manager in Omaha at PayPal

Date Posted: 6/8/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Omaha
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    6/8/2019
  • Job ID:
    R0045059

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 277 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

• You will build develop and lead a team of employees into a high performing team, delivering a balanced approach towards risk in order to best serve our merchants • You will lead others in teammate selection, encourage internal talent movement and monitor training needs analysis to drive the closure of knowledge gaps • You will drive results as a consultant for teammates and the merchant whilst also being a strong performer in offering peer to peer coaching • You will demonstrate to your teammates the ability to make sound decisions at higher risk exposure level • You will manage business strategies and lead others to manage the workforce efficiently and effectively • Your will act as a role model, accomplish impacts beyond your own team and make it easy for customers to do business with PayPal during change • You will monitor and lead through the required quality checks to coach and improve your teams performance • Your leadership will drive positive merchant engagement across multiple work streams and partners • You will be an expert in financial assessments, analysing reports and offering complex analysis for decision making and business improvements • You will use your expertise in policies and procedures to identify problems and make recommendations • You will identify trends and validate potential larger impact to portfolio for further escalation • You independently drive internal and external projects and demonstrate a high level of initiative with a proactive approach to risk

What does Success Look Like?  

Holistic Review

  • You guide specialists to investigate merchant E2E, communicate and lead all roles of MRC - Risk, Relationship Manager, Sales, Negotiator, and  Investigator
  • You serve as an expert SME decision maker and take ownership of Escalation Management

Merchant Education

  • You always put yourself in the merchant’s shoes and act as a strong partner.
  • You have the ability to effectively communicate to teammates how to influence the right outcomes, build relationships and consult with our Merchants, team and partners.

Business

  • You demonstrate strong communications skills and have the ability to effectively communicate with colleagues at all levels –teammates, peer leaders and management
  • You are driven by results, you understand key metrics and can motivate others to achieve desired outcomes
  • You recognise the need for and can lead change management initiatives while maintaining teammate engagement

About You  

  • You have 4+ years’ experience within a customer support or financial institution, with experience in Fraud, Credit Risk, Transaction processing or Chargeback Processing
  • You have 4+  years’ supervisory experience
  • You have a Bachelor’s Degree or equivalent experience (Master’s Degree preferred)
  • You have strong written and verbal communication skills.
  • You have an ability to lead and influence a top performing team and take ownership of the impact your teams decisions have on the overall business
  • You have strong working knowledge of external systems and PC based internet and software applications (e.g. Internet, Microsoft Office).
  • You are passionate about the development of others and driven by the success of those around you

You Might Also Have 

  • An ability to be comfortable working within ‘gray’ areas of policy where outstanding decision making quality is present.
  • An ability to learn and adapt to new software technologies.
  • The ability to work independently with a strong drive for results.
  • Experience with conflict management and interpersonal skills.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0045059

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