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SD, Global Consumer Practices in Washington DC at PayPal

Date Posted: 7/17/2021

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal’s Global Consumer Practices team is looking for an experienced and energetic Sr. Director to lead its teams responsible for overseeing the company’s commitment to delivering products and services in a fair and transparent manner, including developing global standards based on industry best practices and global consumer protection laws.

Job Responsibilities:

This role, reporting to the Vice President of Global Regulatory Relations will oversee Global Consumer Practices programs. Responsibilities include:

  • Defining the vision, strategy, and roadmap to develop and evolve the global consumer practices programs in line with regulatory requirements, business goals, and PayPal values. 
  • Ensuring the development of and implementation of the global fairness compliance policies and requirements in markets where PayPal operates, including requirements relating to unfairness and deception (e.g., UDAAP), fair lending, accessibility, complaints management, and identity theft prevention or international equivalents.
  • Coordinating with in-market colleagues to ensure fair treatment of customers by establishing a leading consumer protection compliance programs, including stakeholders in the United States, United Kingdom, European Union, Australia, Latin America, and China.
  • Providing thought leadership on further building consumer practices requirements into the product development lifecycle processes and technology.
  • Drive effective oversight of the business’ implementation of the global consumer practices programs, including coordinating with key cross-functional teams to obtain appropriate data and information to ensure effective reporting and MIS
  • Aligning practical risk mitigation with business objectives.
  • Building and promoting a strong proactive culture of fair treatment of customers.
  • Overseeing targeted fair lending testing and oversight of fairness concerns relating to cutting edge machine learning-driven automated models.
  • Development of oversight of complaints management program expansion strategies and monitoring complaint activity for compliance with enterprise standards for fairness.
  • Developing reporting on the status of the consumer compliance program to executive management.
  • Present program measurement metrics to risk committees, auditors, and internal and external partners.
  • Monitoring new and emerging global regulatory developments impacting consumer protection, including identifying trends and potential impacts on business activities.
  • Serving as a key subject matter expert providing guidance to Legal, Compliance, and Business Units on global consumer protection issues.
  • Build and lead a team of consumer practices experts to implement and oversee the consumer practices program.
  • Overseeing development and roll-out of consumer protection trainings.
  • Conducting comprehensive risk assessments of products and services for compliance with global fairness obligations.


  • 12+ years of compliance, consumer protection, banking, or similar experience.
  • Demonstrated subject matter expertise in global consumer protection laws and regulatory expectations applicable to financial services organizations and products, such as UDAAP, Fair Lending Testing (BISG methodology), Vulnerable Customers, and similar global obligations.
  • Strong communication and presentation skills; ability to communicate and help non-experts understand applicable requirements.
  • Strong writing skills, with attention to detail and ability to generate original documents.
  • Excellent investigative and analytic skills to identify trends and insights.
  • Experience in monitoring “big data” including data mining, analytics and/or machine learning capabilities.
  • Familiarity with, and strong interest in, financial services technology, mobile and alternative payments, as well as emerging technology.
  • Ability to thrive in a fast-paced, changing environment by multitasking effortlessly and managing competing priorities under demanding deadlines.
  • Demonstrates strong and effective leadership skills and ability to operate comfortably within a complex cultural, global environment.
  • Demonstrated ability to learn quickly, manage projects and drive results.
  • Proven track record of driving results and building effective relationships with all levels of management.
  • Operate with strong integrity with the ability to handle projects of a sensitive and confidential nature.
  • Strong computer knowledge; excellent MS Word, Excel, Visio, and PowerPoint skills.
  • Juris Doctorate and/or regulatory experience is a plus.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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