Please note that this site has updated features that do not run on older versions of Internet Explorer. For an optimal experience, please use another browser or the most recent version of IE.

Sales Engineer - SMB in Los Angeles, California, United States of America at PayPal

Date Posted: 5/6/2022

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

You will be part of the Sales team, which is responsible for selling to our new retailer partners, and ensuring they are supported moving forward after launch. No two retailers are the same, which is why having an Solutions Engineer who can lead, adapt, and execute efficiently while setting the tone for the customer relationship is extremely important when selling to a new partner. This position works closely with our Account Executives. Customer Success Management team, as well as Product team and is ultimately responsible for the technical sales process.


  • Working to help qualify and close deals from a technical and operational requirements perspective for Sales team and development partners
  • Work with Pro merchants (typically small and medium sized businesses) through discovery and consulting sessions to uncover technical and operational problems they want to solve
  • Creating product demos and proof of concepts of our demo environment during vetting and alignment stages of the sales cycle
  • Becoming an expert on Happy Returns products, services and integrations
  • Diagramming systems connections, and flow of data between eCommerce tools and shipping operations
  • Aligning with Product, Engineering and Customer Success teams on future roadmaps and sharing feedback on released features and merchant trends
  • Mentoring and coaching the sales team on how Happy Returns’ operations and technology works
  • Common Tasks, Tools Required: Build and present systems diagrams, building and presenting from Powerpoint, collaborating on shared docs in collaboration tools, Designing how-to support docs in Word. Tracking customer relationships in Salesforce.

Sound like you?

  • Minimum of 3 years of technical selling and/or implementation roles in technology companies
  • Proven success in a client facing technical role, owning more than 20 technical engagements simultaneously
  • Experience scoping and developing project specifications for customer stakeholders
  • Background with Shopify, BigCommerce Magento and/or retail technology
  • Experience working on projects surrounding API implementations and data workflow integrations
  • Ability to be assertive when necessary to mitigate any potential risk to the project timeline or outcome
  • Passion for the problem Happy Returns is solving and interested in learning the world of returns and reverse logistics
  • Obsessively empathetic towards our partners and their business needs
  • Experience using account and project management tools such as Asana, Jira and Salesforce
  • Experience communicating technical project details to internal development teams using Jira
  • The ability to operate in a rapidly-changing and fast-paced environment
  • An obsession for details and accuracy, while keeping the bigger picture in mind

An understanding of retail and the challenges returns pose for stakeholders

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit

Who We Are:

Click Here to learn more about our culture and community.

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.