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Risk and Compliance Sr. Product Manager in Chicago, Illinois, United States of America at PayPal

Date Posted: 12/22/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

The Risk and Compliance Technology Enablement Senior Product Manager will be responsible for leading design and implementation of multiple major components of PayPal’s Risk and Compliance Technology Enablement platform (which leverages ServiceNow and internally developed solutions) under the guidance of the Risk and Compliance Technology Enablement Director. As PayPal continues development of this platform, we are seeking a senior product manager to drive execution on and evolution of the vision for this platform.

PayPal’s Risk and Compliance Technology Enablement platform helps the company identify, assess, and mitigate risk using a unified data-driven approach. It enables our Risk and Compliance group to perform risk assessment, issue management, and many other processes. The right candidate is a self-motivated individual with a passion for developing great user experiences to help users manage risk, and significant experience with ServiceNow IRM/GRC or other GRC tools. You will work across the organization to understand and document technology and data needs and work with technology teams to implement solutions.

Key Accountabilities:

  • Develop product strategy and lead project execution for multiple major components of PayPal’s Risk and Compliance technology solutions, including ServiceNow Integrated Risk Management and internally developed solutions
  • Drive and evangelize vision for overall GRC strategy
  • Define and document product requirements, user stories and epics.
  • Work with users to assess their needs and new features or enhancements to continuously improve the platform
  • Walk through product vision and specification with engineering and architecture – review the technical solution
  • Work closely with engineering, architecture and design teams throughout the software development lifecycle – be able to resolve open issues, answer product questions and guide the engineering and development teams to building the right products
  • Review product performance and provide a continuous improvement path though leveraging industry standard tools and capabilities as well as building new ones
  • Collaborate with global cross-functional team to develop, market, and launch product globally
  • Lead and guide product specialists
  • Perform other duties as assigned or requested.

Knowledge and Skills:

  • Product management experience, including leading one or more products or features
  • Significant experience working with ServiceNow GRC/IRM or similar platforms
  • Experience leading and influencing cross-functional groups
  • Experience and proficiency in the Financial Services compliance and/or regulatory environment
  • Strong analytical ability and attention to details
  • Strong ability to juggle between strategy, execution and operational activities
  • Self-driven, ability to thrive in fast-paced, high-growth, uncertain situations
  • Experience with data and reporting tools (SQL, Tableau, etc.) a plus
  • Project management training a plus

Education and Experience:

• 5-10 years of experience including significant product management experience, ideally within financial services and/or risk and compliance

• Experience with ServiceNow or similar platforms is preferred

• Bachelor’s degree and knowledge of the financial services compliance or regulatory environment is required.

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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