Regional BRM Policy Manager (APAC) in Singapore at PayPal

Date Posted: 6/6/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 277 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Company Overview: PayPal is the purveyor of New Money, enabling global commerce to the tune of more than 7.7 million payments every day. Because PayPal helps people transact anytime, anywhere and in any way, the company is a driving force behind the growth of mobile commerce, as it processed 12% of the world’s mobile payments in 2014. More than dollars and cents, New Money is common sense. Do you have a passion for conducting investigations and analyzing financial activity?  Do you want to join a company that will give you industry leading training, cutting edge technology and access to worldwide, world-class customers? Join PayPal’s Enterprise, Risk, Compliance and Security team!

Job Description:

As a PayPal Regional Policy Manager on the Brand Risk Management team, your goal is to ensure that activity within the PayPal system is compliant with PayPal’s Acceptable Use Policy and help define and enforce PayPal’s Reputational Risk framework, as well as PayPal’s adherence to our Ethics and Compliance Standards, and obligations to the appropriate regulations, such as the Bank Secrecy and USA PATRIOT Acts, and the governing authorities. 

In this role, you will partner with Investigations and Analytics work streams to develop strategies to detect and prevent impermissible activity across multiple platforms and ensure that it falls within Acceptable use policy framework.  Additionally, you will be tasked with strategically partnering with senior leadership in both local and regional business units in assessing the impact of Brand Risk Management initiatives and policy enforcement on relevant business units and communicate policy initiatives to those appropriate business units.  Moreover, you will be asked to routinely present to senior members within Global Financial crimes and prepare brief summaries of regionally focused BRM initiatives and issues. 

As a Regional Brand Risk Management Policy Manager, it will be critical for you to stay current with regional public policy changes and industry trends, seek ways to enhance current processes and controls, and maintain utmost professionalism in your interaction with our customers and business partners at all times.   You will be responsible for being the region’s main point of contact for Brand Risk Management issues and direct thorough investigations, ultimately deciding whether or not the activity involved is worthy of further mitigating action or policy enhancements.

As a Regional Policy Manager, your responsibilities include:

  • Continually assess the changing reputational risks posed by external factors including regulatory, payment partners and evolving consumer/public sentiment.
  • Create and amend policies, strategies, and processes to support investigators and merchant services which enable business growth while ensuring alignment with reputational, legal and processor risk appetite
  • Facilitate collaboration on cross-functional matters with a BRM-component, including interaction with internal stakeholders such as Public Relations, Global Core Payments, Legal, Compliance/AML, Global Investigations etc.
  • Manage relations with external parties including rights holders, regulators, law enforcement agencies, and industry partners.
  • Lead strategically important projects as agreed upon by senior management.
  • Act as point of contact with regional compliance teams, Investigations partners and regularly interact with the senior leadership within regional business units.

Job Requirements:

  • A Bachelor’s degree in Finance, Legal, Criminal Justice or a comparable field or equivalent work experience;
  • Minimum of 7 - 9 years’ experience conducting research and investigations related to Fraud, Anti-Money Laundering, Customer/Enhanced Due Diligence investigation or verifications;
  • Proven ability to analyze large amounts of data to report critical information;
  • Exceptional oral, written and interpersonal communication skills with the ability to communicate complex information accurately, clearly and quickly to all levels;
  • Ability to work efficiently with an attention to detail in investigations, analysis, and writing;
  • High level of professionalism, self-motivation and sense of urgency


  • Drive for Results
  • Problem Solving

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.