Recharge - Desktop Support Technician in Omaha at PayPal

Date Posted: 8/10/2017

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Omaha
  • Job Type:
    apprentice
  • Experience:
    Not Specified
  • Date Posted:
    8/10/2017
  • Job ID:
    R0020378

Job Description

At PayPal, we are rethinking how to provide diverse solutions to real-world challenges. Through the Recharge program, we encourage skilled women technologists who have taken a career break for personal or family reasons to feel equipped to return to the workforce.

Are you a technical woman who has taken a career break? Or perhaps you have taught yourself to code, but you don’t have any industry work experience. If this describes you, then you should apply for our Recharge program. Specifically, we are looking for women who have been out of the workforce for at least 1-2 years but are ready to jump back into technical roles.

Recharge is a 16-week paid program which provides individuals who want to return to the workforce an opportunity to expand their experience and network. The program will start in October 2017.

PayPal Corporate IT is looking for Level 2 Desktop Support Technicians. As a Desktop Support Technician, you will be responsible to continue the troubleshooting and triage work started by our Global Service Desk. You will also help our employees with walk-up instant help questions as well. Both of these tasks require a commitment to timely customer communications and world-class customer service skills. Great communication skills both verbally and written are key to success in this position; both to technical teams supporting the tools you use and our customers in business end-user terms.
  • Image PC’s and MAC’s. (Working knowledge of SCCM and Casper)
  • Basic knowledge of Active Directory Users and Computers (ADUC)
  • Enterprise Chat Clients (Lync, Communicator, Skype for Business)
  • End-User/Client facing configuration of Office 365
  • Conference room and video conferencing support (Real Presence)
  • Support Triage steps to determine User, PC, Network, or Application problems
  • An insatiable desire to monitor, update, and manage a ticket queue with the goal of providing timely updates to clients
  • Network Printer installation / troubleshooting
  • Assist in support of PayPal’s Enterprise Mobility Management platform on corporate and personally owned mobile devices
  • Comfortable supporting mobile hardware (iPad, iPhone, Android) and mobile software (Airwatch, Boxer)
  • Management and tracking of inventory through the full Asset Management Life Cycle
  • Providing support across all channels, including chat, email, phone, video, in-person, etc. (the amount of time dedicated to each varies by location)
  • Acting as Smart Hands support for our L3 technical teams which may occur outside of normal business hours
  • Providing on-call support, weekend rotations, and holiday coverage based on business need
  • Real world experience with Mac and Windows OS

Requirements:

  • Outstanding customer service skills
  • Excellent organizational skills and multi-tasking abilities
  • Emphasis on task quality (be thorough, detail-oriented, responsible)
  • An ability to work efficiently and effectively without sacrificing quality
  • A desire to continue to learn in the environment
  • Strong logical thinking and troubleshooting skills


Basis Qualifications:

At least 3 to 5  years past professional desktop support experience

Education:  Bachelor's degree in Computer Science, Electrical Engineering or related Science degree


More information on the Recharge program can be found at Recharge 2017