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Program Manager, Marketing Analytics in San Jose at PayPal

Date Posted: 5/1/2021

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Looking for a career path that combines strategy, project management, operational practices, and insight discovery? The Analytics Program Management team at Paypal provides strategic program management support for a wide variety of projects across the analytics teams. The Marketing Analytics Transformation- Program Manager position is responsible for planning, leading, and executing enterprise-wide projects that achieve the goals of creating a best-in-class marketing analytics measurement environment. This position requires a seasoned professional with relevant experience in marketing and analytics, a high level of energy, great communication skills and the perpetual enthusiasm to learn new skills and take on new responsibilities, and a demonstrated ability to thrive in a fast-paced, team-based environment. The position is highly visible involves frequent interaction with leaders across Analytics and Marketing. The ideal candidate has a proven ability to track record of leading projects from start to finish and transforming large people organization as a highly motivated and effective teammate.

  • Plan, lead and successfully execute Marketing Analytics transformation project.  Establish clear roles and responsibilities, and lead as the driving force behind the process of aligning key organizational stakeholders. 
  • Collaborate with key internal & external stakeholders (e.g., Analytics, Marketing, Marketing Ops, Data Science, Finance, Product, Compliance, Agencies, etc.) to create detailed project plan(s) to accomplish a multilayered marketing transformation roadmap.
  • Establish communications cadence, operational review meetings, and reporting progress against goals and status of initiatives to ensure appropriate program governance while build and maintain relationships to increase collaboration and productivity.
  • Develop, track, and report key marketing metrics on company-wide strategic marketing initiatives - Define, develop, enhance, and produce effective reporting for various levels of management team based on the right set of marketing metrics related to the annual, quarterly, monthly, and daily operations of the company.
  • Capture, consolidate and interpret performance metrics and data from multiple systems to create effective management reporting and trend analysis. Develop tools and processes to enable streamline inefficiencies. Recommend process improvements. Automate existing workflows to improve the efficiency of the company.
  • Set up and maintain departmental document repositories, global distribution lists, and various databases for leadership-level information dissemination and archiving.
  • Plan and drive and lead critical business programs of significant complexity independently. Experience in thinking strategically and acting operationally and experience managing ambiguity, risk, and changing direction of projects and strategies.
  • Support the vision and values of the Program Management & Communications team by leading domain specific education learning series, communications creation, and x-domain firedrill support and other team initiatives as requested.

REQUIRED:

  • 4+ years of relevant experience in strategy, marketing, change management, project/program management, and/or analytics.
  • Excellent verbal communication, presentation, collaboration and teamwork skills with demonstrated ability to gain trust, secure buy-in and influence change at all levels.
  • Broad understanding measurement methodology of various marketing channels (Paid Media, Email, Website, CoMarketing Brand, Agency), key KPI, experimentation strategy. Familiarity of AB Test strategies and fundamental analytics concepts.
  • Highly skilled in the creation of presentations, new reporting mechanisms and other documents. High attention to detail with ability to synthesize information from multiple sources and distill it in crisp, clear language appropriate for a variety of audiences.
  • Strong analytical, strategic-thinking, problem-solving, and organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles.
  • Advanced proficiency in the use of Microsoft Office tools (Word, Excel, PowerPoint, and SharePoint) required. SQL nice to have
  • Strong process orientation and demonstrated ability to define and document new or improved business and financial planning and management processes and reporting mechanisms. Demonstrated understanding of process improvement programs and processes, with experience driving them successfully within organizations highly preferred.
  • Demonstrated ability to thrive in a team-based environment that is fast-paced, rapidly changing, and service-oriented.
  • Proactive, resourceful, and creative in fully utilizing available resources and data to achieve excellent analysis.
  • High level of attention to detail, including the ability to maintain meticulous records of projects and programs financials, issues, risks, decisions, schedules.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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