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Program Manager, GFCCP Tech Enablement in Omaha at PayPal

Date Posted: 5/30/2021

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Global Financial Crimes and Customer Protection organization is seeking a highly talented, self-motivated individual to ensure the success of critical GFCCP technology initiatives and enhancements, and to facilitate alignment and coordination across the various teams within GFCCP and product development organization. Product Business Individual will report directly to the Head of GFCCP Technology Strategy Enablement.

The successful candidate will play a requirement gathering, coordination and support role in the successful development and implementation of technology solutions across the program. The individual will be responsible for deeply learning the various business processes across different GFCCP groups, leading the envisioning sessions with business stakeholders, converting the high-level user requests into detailed requirements documents and the associated process maps, and communicating the vision and details to the technology stakeholders. The individual will also be involved in system demos, sourcing the SME feedback, aligning with the technology teams on the implementation progress and communicating status updates to the leadership. The individual will also support the operational readiness process for the software release by organizing the UAT process, scheduling and leading the UAT calls, writing UAT test case and guiding the other testers on the UAT best practices, sourcing the UAT results and change requests, and tracking their completion by the technology teams. They will also provide any operational support associated with technology releases.

The individual will gain full understanding of tool functionalities and processes across GFCCP to effectively address escalations and to fully support the team when breakdowns occur. For the software products in production, the individual will be an internal point of contact for technology related issues in their area of business, track the issues along with the remediation plans and ensure there is not a negative impact by technology solutions to the teammates performance. They will identify and selectively escalate issues to leaders to aid in issue resolution.

Beyond supporting the activities associated with the Software Development Life Cycle, the individual will support various technology related projects. They will develop relationships across multiple domains and partners, drive initiatives, track adherence to the timelines and priorities and be an active and engaging partner both for business and technology contacts.

This role requires a self-starter with the ability to independently operate with a sense of urgency while managing multiple competing priorities in a deadline driven environment.

Position Responsibilities:

  • Key project coordination point of contact for technical teams and active participant in all meetings and technology working sessions
  • Identify and escalate issues to GFCCP technology oversight leaders. Oversee documentation of issues as well as the development of remediation plans
  • Provide support in the development of projects related to both internal tools and external sites/software/vendors.
  • Coordinate and participate in requirement gathering on new tools projects/ enhancements, ensure that clear and precise business requirements are delivered to technical partners
  • Gain full understanding of tool functionalities and processes across GFCCP to effectively address escalations and to fully support the team when breakdowns occur

Qualifications/ Education/Experience/Skills:

  • BS/BA degree required.
  • Knowledge and prior experience with supporting technology initiatives
  • Project Management experience a plus
  • Experience with Agile software development methodology a plus
  • Six Sigma certification a plus
  • Knowledge of BSA/AML laws, regulations surrounding money service businesses, industry guidance and best practices is preferred
  • Proficiency in Microsoft Office is required (e.g., Word, PowerPoint, and Excel)


  • Must possess strong verbal, written, presentation, and other communication skills:  Communication at all levels is crucial in this role, including the ability to communicate complex and technical matters in simple terms to management, the ability to communicate in more technical terms with development teams to ensure full understanding of business requirements and project expectations.
  • Must be self-motivated and possess strong interpersonal skills
  • Ability to handle multiple projects simultaneously and excel in a fast-paced and dynamic financial services environment
  • Skill in focusing on desired results, determining what is important and urgent, clarifying next steps effectively to meet deadlines and achieve desired results
  • Able to maintain composure under pressure and make sound decisions
  • Must display a high level of professional judgment, commitment, integrity, teamwork, and customer service
  • Must be passionate about developing and maintaining clear and sustainable processes supporting technology project developments and related coordination
  • Strong collaboration skills and ability to influence teams

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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