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Program Manager, Analytics Operations in Los Angeles, California, United States of America at PayPal

Date Posted: 6/3/2022

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Looking for a career path that combines strategy, project management, analytics, operational practices and business insights? Analytics Program Management at Paypal provides strategic, operational, analytical, and project management support for a wide variety of projects across the analytics team. The Analytics Operations- Program Manager position is responsible for planning, leading, and executing strategic initiatives and projects that achieve the goals of creating the best in class analytics organization. This candidate should have relevant experience in business operations, strategy and planning and will be a critical lead in developing frameworks to promote org vision, org-wide transformation initiatives, pioneering capital planning strategy and instill organizational development processes. This person would be responsible leading as a key conduit to finance/budget and biz op teams to ensure org is on track to plan. We are looking for a friendly, detail-oriented and highly organized individual with a high level of energy, excellent at building visual appealing content and extremely effective at cross functional management.

  • Leading Analytics org hiring cadences, streamlining operational processes, partnering with finance and HR partners on managing org budget or headcount, supporting or developing strategy to meet business requirements and changes.
  • Establish Analytics org communications cadence, organizational forums, operational review meetings, and reporting progress against goals and status of initiatives to ensure appropriate program governance while build and maintain relationships to increase collaboration and productivity.
  • Define, develop, enhance, and produce effective reporting for various levels of management team based on the right set of metrics related to the annual, quarterly, monthly, and daily operations of the company.
  • Capture, consolidate and interpret performance metrics and data from multiple systems to create effective management reporting and trend analysis. Develop tools and processes to enable streamline inefficiencies. Recommend process improvements. Automate existing workflows to improve the efficiency of the company.
  • Set up and maintain departmental document repositories, global distribution lists, and various databases for leadership-level information dissemination and archiving.
  • Plan and drive and lead critical business programs of significant complexity independently. Experience in thinking strategically and acting operationally and experience managing ambiguity, risk, and changing direction of projects and strategies. The position is highly visible involves frequent interaction with leaders across HR, Finance, Analytics (Sales, Marketing, Product, BI, GDS, AIML Business Analytics)
  • Develop and spearhead projects that enhance Analytic org mission and vision statements such as spearheading efforts for department internal and external branding documents, planning org wide community enhancing events or education series, leading projects that will enable insight and data democratization.
  • Support the vision and values of the Program Management & Communications team by leading learning series, communications creation, and x-domain firedrill support and other team initiatives as requested.


  • 4+ years of relevant experience in strategy, marketing, change management, project/program management, and/or analytics.
  • Excellent verbal communication, presentation, collaboration and teamwork skills with demonstrated ability to gain trust, secure buy-in and influence change at all levels. This candidate must have the perpetual enthusiasm to learn new skills, take on new responsibilities and thrive in a fast-paced environment.
  • Ability to plan out project plans clearly from scratch with effective ability to corral leaders across many domains including HR, Finance, Analytics, Business Operations.  The ideal candidate has a proven ability to track record of leading projects from start to finish and transforming large people organization as a highly motivated and effective teammate.
  • Familiarity with budget planning fundamentals, familiarity with partnering with various finance and analytical teams.
  • Highly skilled in framework development, creation of presentations, new reporting mechanisms and other documents. High attention to detail with ability to synthesize information from multiple sources and distill it in crisp, clear language appropriate for a variety of audiences.
  • Strong analytical, strategic-thinking, problem-solving, and organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles.
  • Advanced proficiency in the use of Microsoft Office tools (Word, Excel, PowerPoint, and SharePoint) required.
  • A self-starter that uses great judgment to keep programs and projects moving forward and completed on target.
  • Strong process orientation and demonstrated ability to define and document new or improved business and financial planning and management processes and reporting mechanisms. Demonstrated understanding of process improvement programs and processes, with experience driving them successfully within organizations highly preferred.
  • Demonstrated ability to thrive in a team-based environment that is fast-paced, rapidly changing, and service-oriented.
  • Proactive, resourceful, and creative in fully utilizing available resources and data to achieve excellent analysis.
  • High level of attention to detail, including the ability to maintain meticulous records of projects and programs financials, issues, risks, decisions, schedules.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit

Who We Are:

Click Here to learn more about our culture and community.

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.



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