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Product Operations Manager in San Jose, California, United States of America at PayPal

Date Posted: 11/22/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

About the Team Risk as a Service team is a product- and engineering-focused group building world-class Risk Mitigation offering for our diverse merchant base. These products cater to our merchants' requirements depending on their size, geography, complexity and maturity of risk management. We collaborate with our peers in Engineering, Design, Analytics, Go-To-Market, Sales and Support to build products and features that delight our merchant partners, and our business. Product Operations acts as an integral bridge between our customer-facing teams (Sales, Customer Success, Marketing) and the product teams. This role focuses on gathering feedback from customer facing teams and working with Product Managers to build-in processes, features to deliver the best experience for our customers.

About the Role  

As part of this role, your responsibilities would include   

  • Gather feedback from sales, solution engineering, customer success teams and work with product and engineering teams to prioritize in the product roadmap  

  • Work with our top customers directly to understand their product needs and usage  

  • Analyze customer pain points through extensive usage data analysis and customer interviews. Work internally to establish efficient processes to alleviate these pain points.  

  • Product launch and operation readiness for all our new product offerings, pilots and feature launches  

  • Own our new product pilots / beta launches lifecycle to interview customers, gather insights and define pilot success metrics.   



Job Requirements:  

Minimum Requirements: 

  • 4+ years of experience working in operations (product, marketing, etc) for external customer-facing products  

  • Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases  

  • Ability to juggle multiple priorities and thrive in fast-paced environments  

  • Strong problem-solving abilities - you can cut through the noise and laser focus on what really matters  

  • Ability to clearly communicate user experience issues and service specifications to both business and technical audience using requirements documents, use cases and desired outcomes.  

  • Team player with ability to interface and build relations at all levels  

  • "Can do” attitude, team player, fun, energetic personality, works well under pressure.  


Nice to have: 

  • Bachelor’s or Master’s degree in Computer Science, Business or related field  

  • Experience in risk management and/or payments space 

  • Ability to write SQL scripts or snippets of code preferred 

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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