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Product Manager: Payments Optimization in San Jose, California, United States of America at PayPal

Date Posted: 5/3/2022

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

The Enterprise Payments Optimization product team at PayPal is seeking an exceptional Product Manager whose charter shall require being a customer champion and building delightful digital products for enhancing merchant payment experiences. PayPal provides online payments services in 200+ countries and has a strong and fast-growing user base. The Product Manager shall be responsible for working on projects that help in solving pain point for PayPal’s fast-growing merchant base and challenge the status quo to build innovative global products. At PayPal, we’re literally reinventing how the world pays and gets paid. We understand that it’s about people. We connect individuals to let them shop, get paid, donate and send money using today’s technology with the confidence that comes from the security and control PayPal enables. Are you ready to help us change the world? The world’s leading payments company, PayPal, brings together a family of brands that are revolutionizing the way people move money. At PayPal you will be immersed in an amazing community with a vibrant culture that thrives on innovation, collaboration, inclusion and wellness.

Job Requirements: 


•      Investigate and understand global customer pain points and come up with innovative solves to address these pain points. 

•      conduct market research and competitive analysis in order to improve payment authorization rates for top merchants 

•      Partner with global customer service and local teams to understand pain points and merchant needs. 

•      Challenge traditional products and experiences and build the next generation of payment experiences. 

•      Perform user research, usability studies, market research and focus on building seamless, simple, and intuitive user experiences. 

•      Define and document product requirements, user stories and epics. 

•      Review product performance and provide a continuous improvement path. 

•      Walkthrough product vision and specification with engineering and architecture – review the technical solution. 

•      Work closely with engineering, architecture, Sales and design teams throughout the software development lifecycle – be able to resolve open issues, answer product questions and guide the engineering and development teams to building the right products. 

•      Work with quality engineering team to develop test plans and strategies to ensure product quality 

•      Collaborate with global cross-functional team to develop, market, and launch product globally 

•      Use A/B Testing, analytics, market research, usability studies, and competitive analysis to drive decision making. 

•      Partner with legal and compliance teams to ensure the solutions we put out are within the regulatory boundaries. 


Required Skills: 

•      Consumer focus and experience designing simple and intuitive user experiences 

•      Proven track record of delivering world class products 

•      Strong analytical ability and attention to details 

•      Strong ability to ideate and innovate 

•      Ability to inspire and be inspired 

•      Self-driven, ability to thrive in fast-paced, high-growth, uncertain situations 

•      Strong communications and negotiation skills 

•      Strong collaboration skills 

•      Ability to lead large cross-functional groups and drive results 

•      Data driven focus 

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit

Who We Are:

Click Here to learn more about our culture and community.

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.



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