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Product Manager 2 - Technical in Chennai at PayPal

Date Posted: 5/24/2021

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal Resolution Center team is responsible for consumer and merchant dispute experiences where buyer reports a problem with PayPal and seller responds to disputes / chargeback. PayPal is seeking a Product Manager to join the PayPal’s Resolution Center Experiences. The successful candidate will be comfortable with driving vision, strategy, prioritization, and execution for our Resolution Center Experience roadmap. They will be required to work autonomously and professionally to meet tight deadlines while striving to deliver an excellent level of customer service. This role would be ideal for an individual who is proactive, able to manage their time and workload effectively and has a great level of attention to detail, with a passion for using data to drive decision making in a corporate environment.

Responsibilities

As a Product Manager of Resolution Center Experience, you will:

  • Synthesize industry insights with customer feedback and internal data to help prioritize, define, design and deliver features on the roadmap
  • Partnering with cross-functional teams within PayPal to build best customer experience and constantly innovate on dispute experience
  • Understand the needs of our customers by conducting customer research / data analysis and develop a practical path to achieving the business goals
  • Be proactive and engage colleagues across organizational boundaries to clarify the vision and articulate a practical path to make it real
  • Develop business and product requirement documents to meet product strategies
  • Create product roadmap, evangelize roadmap to partners, monitor roadmap implementation progress, and deliver roadmap
  • Be able to partner with engineering to understand the technical implications of what you are building, propose alternatives, challenge the scalability and reusability.
  • Build trust and effective relationships with peers and provides leadership across the division, product, and/or partner ecosystem. Contribute and encourage a positive working environment despite constant change.
  • Demonstrate a deep understanding of disputes domain, industry trends and the competitive landscape

Requirements

  • Passionate about customer experience products
  • Proficient in areas like user design, data analytics, customer research
  • Proficient in Agile Scrum ceremonies- Writing detailed user stories, acceptance criterion and regular planning/grooming
  • Master’s degree in Business Administration, Computer Science, Engineering or closely related discipline and 2 to 3 years of experience in product management
  • High sense of ownership, urgency, and drive. Proven track record of getting things done, managing multiple tasks including communication with internal and external teams while consistently delivering on schedule
  • Excellent oral and written communication skills with the ability to adapt your message to the technical level of the audience (developers, product managers, and senior business leaders )
  • Understanding of Agile Life Cycle and project planning/execution skills including estimating and scheduling. Knowledge of scrum planning tools (e.g. Jira is a plus)

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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