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Process/Business Enablement Manager in Shanghai at PayPal

Date Posted: 6/1/2021

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

As a GFCCP Oversight Manager, your goal is to support the execution of the short, medium and long-term strategy and work with all relevant stakeholders. You will also be responsible for monitoring the effectiveness of the strategic plans ensuring that adequate control and oversight is in place


  • Support the planning and implementation of the strategic goals for the organization ensuring alignment with the overall GFC strategy.
  • Manage the continuous improvement of the GFC&CP Program, processes, governance, standards and tools to ensure it remains fit for purpose and relevant
  • Work with global teams to drive and support strategic goals
  • Support function leaders to define team's framework and provide advice and guidance on Program Management processes, resourcing, assurance, governance, procedures, tools.
  • Performance Measurement - ensure that key portfolio performance measures and metrics are established and monitored
  • Support the strategic alignment across the organization
  • Gain/maintain deep knowledge of the various business processes across different GFC&CP groups, create process documents and charts
  • Proactively identify and manage specific issues and risks and work with all cross-functional stakeholders
  • Update senior management/ stakeholders on progress against plan on a regular basis & escalate issues as required.
  • Put controls in place to ensure that all the strategic program deliverables are tracked across the four verticals and goals are met - including the management of risks and issues and any corrective measurements


  • BS/BA degree required
  • Knowledge of PayPal compliance investigative practices and tools preferred
  • Knowledge and prior experience with supporting technology initiatives preferred
  • Experience in creating detailed documentation
  • Project Management experience a plus
  • Proficiency in Microsoft Office is required (e.g., Word, PowerPoint, Visio, and Excel)
  • Experience with creating PowerPoint presentations


  • Must possess strong verbal, written, presentation, and other communication skills
  • Excellent written skills, ability to create detail oriented documentation and visualizations
  • Ability to handle multiple projects simultaneously and excel in a fast-paced and dynamic financial services environment
  • Skill in focusing on desired results, determining what is important and urgent, clarifying next steps effectively to meet deadlines and achieve desired results
  • Must display a high level of professional judgment, commitment, integrity, teamwork, and customer service
  • Passionate about enhancing tools experience for the users and developing clear and sustainable processes
  • Strong collaboration skills and ability to influence teams

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at