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Process and Control Documentation Leader in Chandler, Arizona, United States of America at PayPal

Date Posted: 11/22/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

The PayPal First Line of Defense Center of Excellence (FLOD COE) team is looking for an energetic process and control documentation leader who will help us manage our diverse portfolio of business processes and initiatives. If you have a passion for process management, and an innate desire to help others be successful, this may be the job for you!

Our process and control documentation team works on enterprise policy and procedure documentation, control documentation, process mapping, and risk assessment support for enterprise documentation – from the very large and complex to the small, quick projects. The ideal candidate will have experience analyzing, tracking and enabling leadership decision-making at the enterprise–level – this includes: driving direction, creating strategy, tracking status, identifying and flagging risks, influencing the right work mix, setting prioritization practices, ensuring work aligns with our strategic direction and facilitating resourcing discussions.

As a key member of our team, you will leverage your experience and leadership skills to develop, drive and influence the strategic direction of our documentation practice as well as dive into implementing these practices at all levels of our organization. We are looking for a masterful collaborator, and a leader who can simplify the complex, identify and drive action, and influence senior leaders to align their work toward strategic objectives.


  • Design and implement a documentation management strategy which will enable the FLOD COE to effectively manage the enterprise documentation lifecycle (Policy & Procedure (PnP) and Risk Assessment).  This includes methodologies for prioritization while providing insights on resource utilization for increased efficiency.
  • Work across the FLOD COE Team to ensure high-quality partnership, execution of strategic initiatives with significant impact on PayPal’s business and culture, employees and our function.
  • Enable better and faster decision-making at the leadership level through improving and streamlining knowledge-sharing, enabling effective use of data/metrics, and rolling out (and continuously improving) processes.
  • Support the documentation team to ensure alignment of work to strategic objectives
  • Manage and improve upon rhythms for providing leadership and the function, at large, visibility into progress and roadblocks across the team’s work in-flight
  • Collaborate across the COE team to align, communicate and ensure appropriate staffing
  • Consult, support and manage enterprise documentation initiatives
  • Leverage external network of resources in the global community to bring best-in-class insights, benchmarks and Internal Control Documentation practices to enhance our work
  • Develop and maintain a network within PayPal and externally

Core Competencies and Experience:

  • 8+ years of relevant experience, with a minimum of 5 years successfully leading a documentation and/or risk assessment team at a large institution
  • 8+ years supervisory experience leading teams
  • Relentless customer focus
  • Ability to design/augment processes and implement change across a globally distributed workforce
  • Exceptional critical thinking, and problem-solving skills; strong judgement, able to “see the forest through the trees”
  • Creative, and able to translate a concept and bring it to reality
  • Direct the initiation and provide oversight for key program initiatives, drive compliance with industry best practices and standards
  • Excellent attention to detail and the ability to deliver results in a very fast-paced and dynamic environment while keeping strategic thinking at the forefront of everything you do
  • Excellent interpersonal skills, including the ability to work across the organization and interact/influence/negotiate effectively at all levels of management and peers; unrivaled communication and listening skills
  • Facilitation skills; able to run large meetings, especially comfortable driving to decision and reinforcing accountability
  • Strong written AND verbal communication skills
  • Resilience, poise and grace under pressure
  • Technically savvy; power user and evangelist for all internal control initiatives
  • PayPal culture carrier, a source of energy and inspiration
  • Successful track-record managing large scale teams in a large, multi-national company
  • Expert knowledge of controls and risk assessment, policy and procedure writing processes
  • Proven change management expertise
  • Experience working in a global, matrixed, diverse, team-oriented, and collaborative environment
  • Ability to leverage data to “tell a story” and enable decision-making processes.

Our world-class culture is something we’re proud of.  We’re committed to creating a thriving and inclusive workplace with great benefits including:

  • Excellent medical and dental benefits that start day one.
  • Competitive salary.
  • 401k match and employee stock purchase plan.
  • Generous PTO and sick time policies
  • Ongoing training, tuition reimbursement and support to help you realize your full career potential.
  • Give back to local communities through our many fundraising and volunteer opportunities.
  • PayPal’s sabbatical program provides four weeks of paid time off after every five years of service.
  • Active ERG social groups, onsite events, onsite gym, cafe, games and arcade rooms, relaxation zones and so much more!

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at