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Pay Later Merchant Success Manager in London, England, United Kingdom (Remote) at PayPal

Date Posted: 6/3/2022

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

The Pay Later Merchant Success Manager will join a team committed to ensuring key merchants have a best-in-class experience with PayPal’s Global Pay Later (GPL) products from initial launch throughout the entire relationship. The Pay Later Merchant Success Manager is a high-profile customer-facing role requiring outstanding relationship management skills to guide merchants successfully from deployment to operationalization to long term success and growth.

Responsibilities:

  • Foster long-term relationships, drive growth and provide lasting value to their strategic Global Pay Later merchants portfolio.  
  • Coach merchants on pay later integration optimizations, resolve escalations and provide ongoing marketing best practices and recommendations to enable merchants to drive usage, increased sales and conversion when promoting Global Pay Later programs.  
  • Build relationships with merchants to gain insights, competitive intelligence, and more profound opportunity to increase growth for Global Pay Later while also providing proactive, differentiated support to merchants.
  • Maximizing growth by evaluating macro and micro trends, monitoring key metrics, and providing insights, optimizations, and strategic support.
  • Collaborate cross-functionally across a matrix organization, working with members of analytics, product, legal, FLOD, Sales, CSM and marketing teams to deliver best in class, cohesive solutions to merchants.
  • Ability to effectively communicate with business partners in other countries and time zones.

Experience & Skills:

  • Adaptability to changing business objectives and constraints
  • Merchant program and relationship management experience 
  • Great cross-functional communication skills
  • Excellent written, verbal, and non-verbal communication
  • Excellent organizational and time management skills
  • Strong analytical thinking and troubleshooting abilities
  • Bachelor's Degree, with a minimum of 4 years of merchant management experience or similar relationship management experience
  • Proven ability to oversee and develop growth strategies and execution
  • Demonstrated capability to deliver against aggressive goals
  • Proven track record of collaboration and influence in a matrixed environment
  • Keen sense of urgency and the ability to "get things done" across matrixed organization
  • Fluent English and additional fluency in French, German, Spanish, or Italian are plus.

Our Benefits:


At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.


We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com


Who We Are:


Click Here to learn more about our culture and community.


PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.



PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.



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