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Partner Engagement Manager in London at PayPal

Date Posted: 5/27/2021

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

We are currently seeking a Partner Engagement Manager to join our Global Professional Services Partner Integration team in EMEA, focusing on managed partner integrations (shopping carts, payment gateways, marketplaces) and strategic integrations with Banks and Financial Institutions. This role is available in either our Dublin, London, Berlin or Paris office. The Global Professional Services Organization delivers technical solutions, experience design, integration delivery and post live technical services to drive product adoption and quality servicing to our customers. The Partner Engagement Manager will be responsible for helping PayPal’s partners integrate PayPal payment and identity capabilities across their platforms, enabling experiences and payments for thousands of merchants and millions of consumers. The Partner Engagement Manager will coordinate, manage, drive and execute on partner project plans for the successful integration of PayPal solutions into the market. This is a client partner facing role, where the Engagement Manager will work in conjunction with both pre-sale, integration and post-sales teams facilitating negotiations and technical solution brainstorming for a variety of high-volume Partner solutions including web and mobile applications, browsers, platforms, and operating systems.

Primary Job Responsibilities:

  • Taking the identified business requirements and solution proposal, drive delivery of successful end to end partner integrations through comprehensive project delivery plans, operating rhythms and execution strategies. Own overall project management of the partner integration, internal and external communication, management of work streams across contract/onboarding, testing/certification and pilot/launch. Lead the delivery of partner project together with the PayPal solution and integration engineer.
  • Build high caliber external professional relationships with our partners across the spaces of shopping carts, payment gateways, marketplaces and banks/FIs. Successfully manage partner relationships, through the ability to hold your own in discussions with external partners.
  • Successfully drive a core project team across all phases of the sales cycle; pre-sale with the commercial/sales manager and solution engineer, project delivery with the integration engineer, and post-sale with the technical account manager. Drive engagements across a wider cross functional team of internal PayPal business partners (legal, compliance, privacy, risk, operations etc.) that lead to the timely approval of a proposed partner solution integration.
  • As required, work with internal PayPal product and engineering teams to prioritise the delivery of identified solution requirements to support the partner’s integration within the agreed project timeline. Partner with internal PMO on the delivery of these requirements in line with PayPal roadmap.
  • Apply professional services methodologies, project management disciplines, metric creation and management in order to manage complex, multi-work stream efforts. Have an excellent proven track record of managing large collaborative efforts across strategic/enterprise level partnership engagements.

Key Skills:

  • Track record working effectively with others in a global organization, while managing partner relationships. Inspire and influence others to solve problems and seize opportunities. Invest in knowledge sharing and development of the team.
  • Ability to influence PayPal teams for better customer experience and increased engagement. Clearly convey information and ideas through various media to individuals or groups, helping them understand and influencing them to take action.
  • Ability to collaborate effectively with peer and Director level in a dynamic and maturing business context. Balance inward/outward decisions (customer, financial, risk, compliance, execution).
  • Strong competency in cross functional interaction models and metrics development, analysis, and management, ability to synthesize and distill multiple sources of information for a holistic global perspective, understand the market dynamics and impact to PayPal business.
  • Drive consensus on proposed solutions. Effectively partner with product and engineering for best solutions. Ability to implement new services, processes, and manage the continuous improvement feedback loop.

Job Requirements:

  • Exceptional written and verbal communication and presentation skills in English language.
  • Bachelor’s with several years of experience, or Master’s degree preferred.
  • Several years experience in Engagement Management, Project Management, or Professional Services, ideally in a high paced delivery environment.
  • Experience in global payment products and business solutions.
  • Ability to leverage product and business acumen to deliver payment solutions.
  • Proven track record of successfully delivering with people of disparate backgrounds and job functions.
  • Ability to influence, persuade and successfully interact with all levels of client and internal organizations, including C-level executives, middle management, finance and operations, project/technical staff.
  • 25-35% domestic and international travel.
  • Current passport and no history of declined visas, or entry refusal to any country.

Preferred Qualifications:

  • Prior experience working with shopping carts, payment gateways, marketplaces, banks and financial instituctions is a great plus.
  • Master of Science degree or MBA.
  • Fluency in another European language is an advantage. If the role is placed in our Paris office, fluency in French language will be required.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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