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Onboarding Specialist-Portuguese/English in Chandler at PayPal

Date Posted: 8/29/2021

Job Snapshot

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Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

A typical day for the Merchant Risk Onboarding Specialist: • You will conduct a holistic risk review of Merchants in the Business Seller Segment through various workflows. (including but not limited to case, phone, email, PET channels) • Your holistic review will include a balanced approach of assessing risk and the merchant experience. • You will interact proactively and educate the merchant while making strong decisions which will balance Risk and Experience. • You will serve as a credible partner that makes sound decisions. • You will monitor accounts for indications of risk assessment with merchant growth potential. • You will begin to have experience with merchant education and communication. • With a high level of initiative, you will start to take a proactive approach to risk assessments.

What does Success Look Like?  

Holistic Review

  • Your critical thinking is E2E to understand the full Merchant Life Cycle evaluating Identity, Intent, Business Model, and Financial Stability of our merchants.
  • You develop the full “merchant story” within your review process to validate and understand the Merchants situation.
  • You wear several “hats” - Risk, Relationship Manager, Sales, Negotiator, and Investigator.
  • You will work towards understanding Industry risk idiosyncrasies.
  • You are working to have Global awareness of process alignment and economy implications.

Merchant Education

  • You always put yourself in the merchant’s shoes and act as a strong partner.
  • You have the ability to effectively communicate outcomes, build relationships and consult with our Merchants. 

About You  

  • You are fluent in English and Portuguese.
  • You have 8+ years related customer service experience.
  • 3+ years’ experience within a customer service or financial institution, with experience in Fraud, Credit Risk, Transaction processing or Chargeback Processing.
  • You have a High School Diploma or equivalent experience.
  • You have strong written and verbal communication skills.
  • You have an ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through.
  • You have strong working knowledge of external systems and PC based internet and software applications (e.g. Internet, Microsoft Office).
  • You are creative, good at learning on the fly, have strong customer focus and problem-solving skills and you operate with integrity.

You Might Also Have 

  • An ability to be comfortable working within ‘gray’ areas of policy where outstanding decision-making quality is present.
  • An ability to learn and adapt to new software technologies.
  • The ability to work independently with a strong drive for results.
  • Experience with conflict management and interpersonal skills


The schedules are Sunday-Wednesday, Monday-Friday, Tuesday-Saturday and Thursday-Sunday, with start times between 6:00am and 8:30am. 

PayPal Benefits: (All Benefits start on Day 1)

  • Medical, Dental and Vision.
  • After 5 years of service you get a 4 week paid sabbatical.
  • Community Involvement.
  • Educational Assistance.
  • And Many Many MORE…

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at