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MTS 2, Data Product Manager in San Jose at PayPal

Date Posted: 7/19/2021

Job Snapshot

  • Employee Type:
  • Location:
    San Jose
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Instrumentation Solution team seeks a top-performing, highly motivated data & analytics expert to join a center of excellence at PayPal that is at the heart of driving data-driven decision-making. If you are a fast learner, are willing to learn and grow, have a can-do attitude, and solve problems in the most pragmatic way, this role will fascinate you!. The ideal candidate is a technologist who believes that technology is in its infancy, and the best is yet to come. The nature of the role is technical, strategic, analytical, and highly collaborative, working with team members across World and also as a liaison for Global projects. Help data engineers build scalable platforms that produce business metrics and enable monitoring of those metrics. You will wear several different hats, but you will wear consistently that of a leader. Strong behavioral analytics knowledge, experience with SQL, and a desire to drive positive change are essential to be successful in this role.

  • Lead, develop, and grow a high-performance, multi-function team of talented and passionate professionals who are results-driven to take the business forward and demonstrate superior leadership in line with PayPal's values.
  • Mentor, a coach, advise and level up instrumentation talent across the organization. 
  • Highly detailed with a systematic approach, sense of responsibility, and strong, positive customer focus. Must be results-focused and highly energetic to drive the defined team and organizational goals
  • Manage a team that supports Instrumentation, designs & develops strategy, troubleshoots, and debugs software programs for databases, applications, tools, networks, etc.
  • Must have demonstrably strong interpersonal and communication skills (both written and verbal), including speaking clearly and persuasively in positive or negative situations
  • Effectively lead teams by providing appropriate direction and developmental feedback, conducting annual reviews, and participating in compensation decisions
  • Help the team members excel by helping them learn industry best practices and internal tools and knowledge unique to PayPal.
  • Take over and enhance the existing Instrumentation best practices & training curriculum to keep it topical and up to date.
  • Hold office hours and actively coach Product, engineering & analytic teams about Instrumentation.
  • Be independent, communicative, work in a fast-paced environment, and work with geo-distributed teams.
  • Help improve internal performance review and growth laddering for the instrumentation team
  • Operate as a key influencer and change agent to help shape instrumentation quality at PayPal.
  • Partner closely with other Product Managers to understand new product offerings being built, and work with analysts to recommend the right metrics to measure the performance of those features
  • Provide strategic and tactical guidance on specific data elements that need to be tracked in order to enable tracking of metrics and assess user behavior
  • Collaborate closely with engineering teams, provide ongoing support to help instrument tracking elements
  • Collaborate with data platform teams to build/enhance necessary data platforms to provide metrics & business insights and in building, alerts to monitor those metrics
  • Develop a strong understanding of the PayPal tracking infrastructure; Identify and act upon opportunities for simplicity, consistency, and re-usability of tracking code
  • Train and provide expert consultation to product management, engineering, analytics, and other teams on tracking standards, tools, and processes
  • Document best practices for data tracking, and maintain documentation for self-service use
  • Set and build tracking platform and engineering tools to stand par ahead of industrial expectations.
  • Seamlessly blend across Product, Engineering, and Analytics to provide a clear, unified voice on data and instrumentation.
  • Ensure Quality - best practices to drive efficient behavioral tracking and enabling powerful analytics.
  • Operational Excellence - Deliver on all commitments with no business disruption.
  • Communicate effectively to instill confidence, as well as build trust and strengthen partnerships

Basic Qualifications:

  • Bachelor's degree in computer science or engineering (Masters or MBA preferred but not required) discipline with a strong quantitative aptitude
  • At least 8 years of work experience. At least 4-5 years of analytical experience in a business context, focused on web, mobile, or product analytics and 3+ year manager experience
  •  Excellent management skill to transform and grow team effectively ( 3+ year management experience)
  • This role will be 25% managing the team & 75% working as an individual contributor responsible for executing the projects.
  • You love fostering career growth and building a strong team culture 
  • You proactively identify problems and opportunities and generate creative approaches to solve them 
  • You enjoy working collaboratively with Product and Technical Program Managers to build and maintain a backlog of work for a team of engineers 
  • You understand that celebrating accomplishments is just as important as looking for ways to improve 
  • Strong SQL skills required
  • Experience working with User Data Behavior data & tools like Google Analytics, Amplitude, or Adjust is required
  • Experience working with Hadoop, Apache Spark, and big data technology preferred but not required
  • Solid understanding of behavioral analytics concepts with respect to UX design, data tracking, AB testing, API, and metrics
  • Understanding of service-oriented architecture, data flows in multi-tier systems, event tracking, and relational data structures
  • Previous experience working with Product Managers & Analysts in designing and driving data tracking for business metrics
  • Proven ability to influence outcomes effectively without direct authority
  • Excellent communication skills, both written and verbal, and skilled at adjusting communication style/vocabulary to your audience's role/function and technical familiarity
  • Self-starter, driven, strong relationship builder, passionate about learning and making a difference
  • Familiarity with the Payments ecosystem or PayPal's tracking and experimentation platform is highly desired.

Desired Competencies: 

  • CUSTOMER FOCUS - Can establish effective partnerships with internal clients, dedicate to meeting their expectations and requirements where the team member's business values opinion, is a trusted member of the working team, strong ability to work within a cross-functional team. Always aware of customer needs and upcoming strategy, plays a vital role in establishing team presence in the customer space
  • BUSINESS ACUMEN - Skilled understanding of how businesses operate (both internal and external), including current and possible future business trends and information, can conduct analysis and offer solutions, articulating pros and cons of each, aware of business trends within business and industry, offers suggestions based on this knowledge Opinion is valued among business users and internal team, aware of business trends within business and industry, drives conversation and strategy to become world-class
  • PROBLEM-SOLVING - Suggests possible solutions to avoid potential delays, has developed and presented many varied and unique ideas make connections among previously unrelated notions
  • COMFORT AROUND HIGHER MANAGEMENT - Beginning to deal comfortably with more senior managers, beginning to understand how senior managers think and work, speak their language, and craft approaches that respond to their needs. Can effectively interface at many levels, including top executives
  • PROCESS MANAGEMENT - Begin to understand and utilize process management, starting to anticipate process-related problems that may arise proactively. Can manage processes efficiently, includes simplifying complex processes for end-users, and knows what to measure and how to measure results.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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