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MTS 1, Systems Admin in Omaha at PayPal

Date Posted: 5/9/2021

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Job Summary: This MTS engineering position will be responsible for building and maintaining our business systems related to customer support, including 3rd party systems that support our global routing & channel management (voice, email, case, and workflow) on Genesys. The focus in on Genesys that supports global locations and several thousand end users. The position will help support routing strategies, migration to SIP, Virtual on Hold and general Genesys platform tools. The role will require interaction with the global business users.

Job Summary:

This MTS engineering position will be responsible for building and maintaining our business systems related to customer support, including 3rd party systems that support our global routing & channel management (voice, email, case, and workflow) on Genesys. The focus in on Genesys that supports global locations and several thousand end users. The position will help support routing strategies, migration to SIP, Virtual on Hold and general Genesys platform tools. The role will require interaction with the global business users.

Job Responsibilities :

  • In addition, this position will handle release engineering functions, troubleshooting our platforms through log files and database queries, and general setup of a Linux environment.
  • Perform the implementation of, and use of, any 3rd party application required by PayPal business units to meet or external customer support needs.
  • Must be able to understand 3rd party data systems and integrate from multiple platforms.
  • Keeping systems operating efficiently by performing any necessary upgrades, repairs and monitoring functions
  • Responsible for maintaining and supporting our enterprise systems; required to participate in an on-call rotation for round the clock global support coverage.

Qualifications:

  • 5+ years’ experience with systems engineering & administration in a Linux environment, including deploying and maintaining 3rd party and custom systems/applications, designing, and implementing various system architectures including DR & HA capabilities, and experience interfacing with 3rd party API’s.
  • Proficient in understanding relational databases and ability to write effective SQL.
  • Understanding of CTI and other Telephony concepts a plus.
  • Ability to maintain a high level of teamwork by incorporating a positive attitude, being supportive in words and actions, embodying the core values of PayPal, and communicating with all levels both within the existing team & anyone outside the direct reporting structure.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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