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MTS 1, Global Tech Support Engineer in Shanghai at PayPal

Date Posted: 6/5/2021

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The PayPal Global Professional Services team is looking for a Global Technical Support Engineer. This position will require a technical understanding PayPal's products as well as the ability to analyze and resolve live technical and integration issues. Technical Support Engineers are responsible for providing services to PayPal merchants, developers and internal PayPal teammates. Leadership and adaptability are a key component to this position as it will require building strong relationships across the organization.

  • Work directly with PayPal customers (developers- merchants) and internal teams on post-integration (live) issues. Troubleshoot technical issues related to client code and libraries, connectivity, networking, PayPal software, hardware, etc.
  • Assist with the integration and configuration of the PayPal APIs and products across multiple channels, including mobile devices such as smart phones and tablets. Share PayPal integration best practices.
  • Support merchant onboarding and account configuration.
  • Communicate live issues to merchants and internal stakeholders. Identify and submit PayPal defects.
  • Help develop technical content (sample code, white papers, FAQs, blogs, etc.).
  • Participate in the development of tools, systems and processes to improve productivity.
  • Act as the technical escalation point and bridge between support and developers.
  • Lead/participate in initiatives and drive them to completion.
  • Provide knowledge sharing/training sessions to team members
  • Develop strategic relationships with key stakeholders to understand merchant’s business needs and desired outcomes.
  • Try and reproduce the bugs reported by merchants before filing Jira bugs with product development teams where applicable.
  • Working knowledge of SQL to run select queries in DB to gather account specific info when needed.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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