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Merchant Operations Specialist in Los Angeles, California, United States of America at PayPal

Date Posted: 12/25/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

Merchant Operations strives for a “happy to help, one team” mentality to provide merchant partners and members with a positive experience that keeps them excited about engaging with Honey, while ensuring that we monetize as a company. Our team mission is to deliver the best merchant partner and user experience possible.

What You’ll Do:  

  • Support initiatives and special projects led by the Sr. Manager of Merchant Operations 

  • Act as the first touchpoint for all Merchants onboarded to Honey 

  • Support ongoing merchant needs and inquiries through our internal emailing system 

  • Oversee lead generation opportunities to increase our monetization efforts and transfer new partners to Partnerships 

  • Analyze store performance to detect issues, investigate store checkout and gaps in tracking 

  • Manage all tracking link creation, migration, upkeep and removal to support Honey’s monetization effort 

  • Troubleshoot coupon code or sale ingestion and determine solutions for optimal display 

  • Collaborate with the Partnerships team on all merchant needs through slack and email 

  • Work cross-functionally with the Product team on select projects and larger initiatives to reach PayPal company-wide goals  

  • Oversee the success of internal projects by collaborating amongst the Merchant Operations team, providing weekly updates, and overseeing success 

  • Provide support to the outsourced Deals and Store Creation teams located in the Philippines 

  • Support larger brand risk initiatives by mitigating what merchants we can add, while auditing past merchants on a quarterly basis  

  • Identify process improvement, workflow operations, and complete new projects or audits on an as-needed basis 


  • Background with JIRA, Atlassian, Trello, or other project management systems 

  • Familiarity with HelpScout or Zendesk 

  • Salesforce knowledge 

  • Experience working on cross-functional team projects 

  • Located in California, *remote applications will still be accepted  

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at