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Merchant Accounting Analyst in Chicago at PayPal

Date Posted: 5/11/2021

Job Snapshot

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Processing costs play a big role in payments and businesses of all sizes rely on Braintree to get them their money. Merchant Accounting Analysts help our customers make sense of the funds that we send them, down to the last penny. Your role will be to assist merchants by helping them understand the tools and reports we offer to make bookkeeping a snap, address concerns merchants may have about their pricing, and be the go-to person to answer any question related to, “where’s my money?”

Day In The Life 

  • Assist merchants with reconciliation using Braintree’s reporting tools (and your own Excel wizardry!) to understand payout calculations 

  • Work with merchants and our Finance Teams to ensure pricing is advantageous to both the merchant and Braintree and PayPal 

  • Work closely with our worldwide banking partners and internal Treasury team with issues related to pricing and/or reconciliation 

  • Be the subject matter expert on interchange and fees

  • Respond to inbound merchant emails and return calls, fully answering all questions

Beyond The Day-to-day 

  • Help to continually improve both internal and external reconciliation guides and resources 

  • Identify trends in processing costs to help merchants reduce their expenses and make the most out of their processing experience with Braintree 

  • Offer insight as a stakeholder with our Reporting and Treasury Product teams to make enhancements to the merchant experience 

  • Continuously find ways to help us make our internal processes more efficient 

  • Collaborate with other internal teams to solve any issues we’ve never encountered before 


  • Be someone who believes in Braintree’s Values of Ask Why, Care, A Lot, and Solve Together 

  • Must be a self-starter, self-learner, and have unparalleled resourcefulness 

  • Highly analytical and can work comfortably on data analysis in Excel, often pulling and manipulating raw data from various enterprise-level systems 

  • Be someone who enjoys solving mathematical quandaries and deciphering puzzles 

  • Care deeply about precision and getting to the right answer 

  • Should feel brave leaping into the unknown and always be able to ask why 

  • Be comfortable with consistent change - agility is key! 

  • Be someone who loves swimming in solutions versus problems -- You should be someone who spends less time worrying about the problem and more time focusing on how to solve it, no matter how big or small. 

  • Be comfortable working with merchants of all skill levels, whether they are experienced accountants or a brand new business owner 

  • Experience in a role that puts you in direct contact with customers or clients 

  • Possess infinite patience and a desire to turn angry customers into happy ones 

  • Be a great writer with a keen eye for the nuances of the English language 






We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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