Please note that this site has updated features that do not run on older versions of Internet Explorer. For an optimal experience, please use another browser or the most recent version of IE.

Media Relations Manager - EMEA in London at PayPal

Date Posted: 4/17/2021

Job Snapshot

  • Employee Type:
  • Location:
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

You will play a key role in PayPal’s media relations, issues management and response efforts in Europe, the Middle East and Africa. You must be able to balance strategic thinking with tactical execution. PayPal’s Reputation Management team, an organisationally critical group at the forefront of protecting and enhancing the company’s reputation, is looking to hire an experienced communications professional to support the team in Europe, the Middle East and Africa (EMEA). This region includes some of PayPal’s largest markets outside the United States.

You will provide external communications support for a variety of customer and brand issues, including (but not limited to) customer service, privacy, information security, government relations, credit, HR, risk, regulatory and compliance matters.

You will also play a critical role in PayPal’s crisis communication management and response efforts and must be able to balance strategic thinking with tactical execution. We are looking for a hands-on, active professional who loves to manage issues, and engage with media and other influential third parties. You will also be capable of working effectively with colleagues of varying levels of seniority across many areas of the company – in Europe, the United States and around the world.

This role presents a unique opportunity for someone who has managed challenging, high profile reputational issues in fast paced environments.

Top Responsibilities

  • Together with the Director, Reputation Risk, EMEA, you will provide reputation management for PayPal’s business in Europe, the Middle East and Africa (EMEA).
  • Build trusted relationships with key internal partners and influential third parties including media.
  • Work collaboratively across Corporate Affairs (notably Communications and Government Relations) to proactively identify and mitigate potential reputational risks to PayPal.
  • Engage with the team’s external PR agency and its regional Reputation leads for PayPal. 
  • Lead reactive media strategy planning and response on a range of high-profile topics and issues as outlined above.
  • Work with reporters on media relations enquiries in EMEA to drive favourable outcomes. Your primary focus will be handling media enquiries from the UK and Ireland but you may be required to engage with journalists from other countries.
  • Develop talking points, FAQs and briefs to address critical topics and issues, and manage our messaging repository for EMEA.
  • Provide support, advice and training to teammates in EMEA and elsewhere including mentoring/coaching colleagues who are less experienced in issues management and crisis communications.
  • Assist with monthly metrics and evaluating new best practices.

Qualifications and experience

  • Min. 8 years of agency or in-house experience; relevant technology or financial sector industry experience a plus, but not a requirement.
  • Proven track record of serving as a spokesperson and driving proactive and reactive media relations strategy and execution.
  • Experience and willingness to pick up the phone and proactively/reactively work complex stories with top tier media in a range of situations – on the record, background, off the record, etc.
  • Knowledge of EMEA regulatory landscape.  Ability to spot potential reputational issues, whether from external developments (such as proposed legislation and geo-political developments) or associated with the company’s own policies, products and services.
  • Ability to deliver results in high pressure situations. Must have a track record of developing media plans, messaging and related materials under tight deadlines.
  • Ability to synthesize large amounts of information and distil key points clearly, succinctly and quickly.
  • An excellent writer and communicator who is committed to simple, clear and creative ways of communicating.
  • Well versed in social media communications and monitoring, with proven record of using top platforms to analyse data and trends.
  • Must be able work independently and without direction as well as collaboratively with colleagues.
  • Ability to think creatively and desire to push past the status quo.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at