Manager of Business Analytics in San Francisco at PayPal

Date Posted: 8/10/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Xoom, a PayPal Service, is revolutionizing the global digital money services market by providing people with an easy, convenient and cost-effective means of sending money worldwide. We offer a secure, fast and inexpensive means of sending money, paying bills and topping up prepaid services across multiple digital platforms to both online and offline recipients in over 40 countries and counting around the world. We are looking for a highly motivated Business Analytics Manager to join our Business Analytics team. The Business Analytics Manager position will be a multi-faceted and hands-on analytics role aimed at sharpening Xoom’s business intelligence and customer experience knowledge. You will work closely with the finance, marketing and product teams as well as senior management to provide financial statements, consumer intelligence, to generate business insight and to provide support in business decisions. You will extract, analyze and compile many data sources to gain this knowledge. You will also be responsible for leading a team of Business Analysts to deliver projects and insights on time.

Xoom, a PayPal Service, is revolutionizing the global digital money services market by providing people with an easy, convenient and cost-effective means of sending money worldwide. We offer a secure, fast and inexpensive means of sending money, paying bills and topping up prepaid services across multiple digital platforms to both online and offline recipients in over 40 countries and counting around the world.

We are looking for a highly motivated Business Analytics Manager to join our Business Analytics team. The Business Analytics Manager position will be a multi-faceted and hands-on analytics role aimed at sharpening Xoom’s business intelligence and customer experience knowledge. You will work closely with the finance, marketing and product teams as well as senior management to provide financial statements, consumer intelligence, to generate business insight and to provide support in business decisions. You will extract, analyze and compile many data sources to gain this knowledge. You will also be responsible for leading a team of Business Analysts to deliver projects and insights on time. 
 

Responsibilities:

  • Design, generate, and communicate analytics reports and dashboards specifically to measure, monitor, and alert the business regarding unforeseen shifts in the performance and operational risks of the various business units
  • Regularly analyze quantitative user data to measure effectiveness, customer behavior and conversions, and make metric-driven/non-subjective recommendations to improve customer experience
  • Create ad-hoc reports as requested in a timely and accurate manner, assist senior leadership with various tasks and items as needed, comply with all company policies and departmental procedures, ensuring honest and ethical business conduct at all times while maintaining a positive attitude
  • Effectively partner with Senior Leadership to drive decision making at an upper level
  • Partner with various business teams to evaluate and determine the optimal strategies for business growth
  • Lead team of Analysts to successfully deliver quality Analytics projects on time
  • Lead Analytics instrumentation projects with the various Analytics Engineering teams
  • Work closely with and help lead cross-campus Analytics and Data Science teams

Qualifications:

  • 5 + years of professional experience in a Business Intelligence or Data Analysis role that include building data interpretation and statistical models
  • Strong experience with SQL, SAS Business Intelligence Tool, and statistical computing languages like R and/or Python
  • Strong knowledge of data manipulation/presentation end-tools. At a minimum, strong Microsoft Excel skills. Tableau or similar is preferred and strongly desired.
  • Ability to use Data tools to effectively interpret data and simplify for communication with Senior Leadership 
  • Proven ability to work effectively with a variety of disciplines ranging from Marketing, Finance, to Engineer teams
  • Proven ability to communicate with and impact decision making in upper Management
  • Team player who inspires trust, contributes to team success and leads by example to go the extra mile
  • Organized, independent, and proactive, with a balanced temperament to be able to switch rapidly between different projects
  • Ability to build relationships and trust across Analytics user community
  • Strong business acumen and ability to identify and communicate trends and insights
  • An understanding of online commerce vocabulary, best practices, and business processes
  • Excellent written, verbal and interpersonal skills
  • Strong leadership skills. 
  • Ability to manage a team 
  • Collaborate with cross-campus teams

Pluses:

  • 3 + years experience managing a team
  • Project Management Experience
  • Experience in web analytics tools like Google Analytics, MixPanel, Amplitude, KissMetrics
  • Experience with Data Collection tools like Segment, mParticle
  • Experience with Data ETA tools like Kafka, Spark, Informatica, Pentaho

Education:

  • BS/MS in Business, Economics, Engineering, Math, Statistics, or equivalent experience

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

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