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Manager, Core Marketplaces SME in San Jose at PayPal

Date Posted: 9/27/2021

Job Snapshot

  • Employee Type:
  • Location:
    San Jose
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

The Marketplace SME team is an important part of the PYPL sales org, whose overall goal is to grow and strengthen PayPal Marketplace merchant partnerships, drive increased revenue for the Marketplace and PayPal, and support overall adoption of PayPal’s payments solutions in the marketplace. This role is responsible for taking a pro-active role in growing and protecting the business of some of our most important Marketplace customers (“Core MPs”). This role will focus on Core Marketplaces that are domiciled in North America. Specifically, this role will be one that is a ‘Subject Matter Expert’ as it relates to the unique needs of marketplaces. It will focus in all areas that are important to marketplaces and their sellers including but not limited to payments, growth, shipping, payouts, billing, check-out, product, marketing, credit, risk. This role will partner very closely with the Enterprise Sales team in both a reactive and proactive manner. The Core MP SME will prospect Core Marketplaces for new opportunities and pass those leads to the Enterprise Sales team to drive to completion.

Job Description

  • The SME will be expected to have a deep understanding of their specific portfolio of CORE MP accounts to drive desired outcomes for PayPal.  This will require active prospecting and a hunter/defender mentality to unseat competitors and bring our solutions to the forefront of CORE Marketplaces.
  • Identify growth opportunities within the marketplace portfolio through full stack product integrations, unbranded processing, payouts, credit, risk as a service, or other strategic priorities.
  • Co-selling with the Enterprise Sales team to help drive new cross sell opportunities to close either by the passing of qualified leads to the Enterprise sales team or in supporting the account executive in an active negotiation.
  • Act as the voice of the customer: learning our customers’ pain points and wish list; understanding their priorities and urgency, ensuring that this is shared with the adjacent PayPal business units
  • Teamwork focused mentality, able to influence key internal stakeholders and build key working relaltionships.
  • Close coordination with product, technology, analytics, operations, marketing, credit, risk and professional services teams to ensure that we are meeting the needs of our Core Marketplaces
  • Fiercely competitive in a highly competitive space; able to operate defensively e.g. being highly aware of competitor moves in an account, and structuring deals to secure PayPal prominence
  • Strong communication skills and the ability to articulate business and technical concepts to cross-functional audiences
  • Fearlessness, bravery and tenacity without being insensitive, naïve, or stubborn. Productivity that knows no bounds. A stellar sense of humor. Personal humility

Ideal candidate

  • 5+ years of experience selling or managing complex payments solutions to Fortune 1000 companies.
  • Prior payments knowledge or selling to Marketplaces preferred
  • Experience working with C-level executives and decision makers in the following functional areas:
    • Marketing
    • Finance
    • E-commerce
  • Proven consultative sales abilities and the ability to work well in a matrixed environment
  • Regularly provides Core MP feedback to leadership and product teams
  • Strong analytical skills with ability to develop value-driven narratives and ROI-based proposals.
  • Consistent track record of exceeding quota targets.
  • Familiarity with Salesforce CRM is a plus.
  • Bachelor’s Degree Required.
  • Familiarity with PayPal products, services and processes a plus
  • Has the unique ability to build and become a trusted advisor
  • Drive for results; bias towards action
  • Embody unquestionable integrity and trust
  • Ability to travel as needed
  • Ability to sometimes work at odd hours to accommodate for global partners
  • Location: North America, West Coast preferred


Key responsibilities will include taking a pro-active role in growing and protecting our Marketplace customers (“Core MPs”). The SME will be expected to have a deep understanding of the Core MP portfolio to drive desired outcomes for PayPal.

This role will work closely with internal teams at PayPal including Enterprise sales, sales operations, finance, marketing, credit, risk, product, and legal.  The right person will possess superb communication and relationship building skills as well as have proven expertise in the payments space.   

Why this is a fantastic opportunity

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. Our One Team Behaviors demand that we hold the highest ethical standards, to empower an open, collaborative and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

Diversity is the catalyst of innovation. We’re committed to empowering talented people from every background and perspective to thrive. And we are proud to be recognized on Fortune’s 2018 list of Most Admired Companies.

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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